Joe S.
Be Prepared to Fight for the Moneyback Guarantee
If the program still comes with a money back guarantee, be prepared to fight hard for it. Shane advertised this as a 'Double Moneyback Guarantee' at the free live training I attended. I enrolled in the $6,000 group program and attempted a faceless channel — they confirmed the guarantee still applied to faceless channels, and that it would just take more work. I followed instructions consistently — completed all initial assignments, posted twice a week, used the ICAHN method and Holy Trifecta, implemented coach feedback throughout. After six months I had four subscribers and twelve watch hours. When I raised the money back guarantee, a new coach said I'd received bad advice and offered a three month extension with biweekly coaching calls, which I accepted. I implemented all his feedback throughout. At the end of that extension I had 39 subscribers — nowhere near meaningful monetization, even if not relying on AdSense. Worth noting: if I understood correctly, the coach told me I was the one faceless channel in the program actually posting. The others weren't posting or getting results. There are faceless channels outside the program have succeeded, but apparently not in CGE (at least not yet)— information that would have been relevant before I enrolled. They offered me an extension in exchange for a Trustpilot review, and gave me a few days to think about it. I ultimately declined. I later found out this practice violates Trustpilot's ToS. When I requested my refund, the process took almost a month with no clear timeline given at any point. I was repeatedly told they were 'carefully reviewing my participation against the Results Guarantee'. I eventually informed them that I believed there was an attempt to avoid honoring the guarantee. I gave them a deadline to refund me or I would write a review that includes the non-refund and file a complaint with the Washington State Attorney General. They responded quickly with an offer of a $4,000 “goodwill refund,” acknowledging I had “taken the coaching seriously, consistently implemented feedback, and remained engaged.” They said I didn't fully meet the criteria, but didn’t explain which criteria I failed to meet. I asked which criteria weren't met. After around 44 hours of them not responding to that question, I then told them they could either send the 4K and I'd file an AG complaint regarding the remaining 2K, or send the full 6K and I wouldn't file. They refunded the full 6K, and still said I didn’t fully meet the criteria, but still didn’t explain that conclusion. I did not submit a complaint. The coaches genuinely tried to help me during the program and were respectful through it. Had the decision-makers handled the refund process professionally — giving a clear timeline and processing it straightforwardly — I could see this being a four star review. The two star rating reflects the month of delays, the partial offer without justification, and the failure to ever explain which criteria I allegedly didn't meet — not the refund outcome itself. They ultimately did the right thing, but only after significant persistence on my part. It looks like they updated the Results Guarantee to have more specific criteria. Be sure to follow these criteria closely. Hopefully this means that in future cases, they will more objectively assess against the criteria in a reasonable amount of time. Also, hopefully they are no longer advertising “double” moneyback guarantee, which is inconsistent with both the contract and the experience of getting a refund. UPDATE - AUGUST 20, 2026 (RATING DECREASED FROM 2 TO 1 STAR DUE TO THE COMPANY'S RESPONSE): The company's claim below that their coaches told me a faceless channel disqualified me is factually contradicted by our written record. When they initially offered me a partial "goodwill refund," I explicitly asked them to state which criteria for the full refund I failed to meet, which they did not do. They only issued the 100% refund after I stated I would file a complaint with the Attorney General. Furthermore, the version of the Results Guarantee they claim applied in my case did not state any such restriction. Their admission that they have since changed their terms to be more specific proves their original criteria were more vague than what they wanted to enforce. Also, if they had told me that the guarantee doesn't apply to faceless channels because they are more difficult to monetize, I would not have spent 6k on the program to do one. Also, another review posted in Jul/Aug 2026 mentions a non-answer in response to the moneyback guarantee. As mentioned by both sides, I have my money back. I no longer have skin in the game, and I decline their offer for free access. I am stating these facts purely to inform potential future buyers.
Response from Content Growth EngineAug 18, 2026
Thank you, Joe, for sharing your experience and for recognizing the effort our coaching team put into supporting you. Our review process is designed to be thorough so that every case is assessed fairly against the Results Guarantee terms. While this meant taking additional time to carefully evaluate your participation, we did ultimately approve a full refund of $6,000 as a goodwill resolution. Regarding your channel, you were one of the few participants who pursued a faceless approach. As our coaches explained during your calls, faceless channels are not eligible because they tend to be more challenging, since they require extra effort to build audience connection. We respect that you followed this path consistently, even though traction was slower than expected. Since you originally joined the program, a lot has changed, and we’ve continued to evolve our training, coaching, and support. At the time, faceless channels were not an approach we recommended for the Results Guarantee. That said, we’ve since expanded our coaching expertise, and we now have a coach on our team who successfully runs a faceless channel and is able to coach clients pursuing that model. We’ve also updated our Results Guarantee with clearer and more specific criteria, making the requirements easier to understand and allowing future cases to be evaluated more objectively and efficiently. If this catches your attention, we’d be happy to offer you a 60-day goodwill access period at no cost so you can try the program again and see how the coaching and systems have evolved since you originally joined. Just reach out to us directly at [email protected] so we can set this up for you.