Jack
Self-paced access was helpful, but the coaching and communication fell short for me
I joined Content Growth Engine on August 27, 2025, as a working carpenter trying to grow my hands-on YouTube channel, HouseMasters Carpentry. My channel is built around real carpentry, repairs, home-improvement work, and project videos—not primarily talking-head content. One thing I did value was the possibility of working at my own pace. I work full-time, and producing a weekly video also means spending considerable time filming and editing. Flexibility was important to me, and I did not expect anyone else to do the work for me. The money-back guarantee was also a major reason I decided to enroll. I remember seeing and hearing Shane discuss a guarantee in a video and understanding that there was a refund option if the program was not a good fit. I do not remember the exact terms or fine print, but that assurance was important in my decision to join. My main disappointment was the lack of proactive, individualized coaching and follow-up. I expected periodic contact, encouragement, and practical guidance based on my channel, schedule, and niche. In my experience, I generally had to initiate communication. I explained that I work many hours and spend substantial time editing videos, but I did not feel there was consistent follow-up or a clear, workable plan tailored to my situation. I later learned that CGE considers my enrollment to have been a six-month 1:1 coaching program. However, I did not understand at the time of enrollment that my access would end after six months. My understanding from the onboarding and enrollment process was that I would have the flexibility and time needed to work through the program at my own pace. Currently, my profile on the Skool platform shows "Free Membership," and I have not been given a clear written explanation of what coaching access remains or exactly when my access to the training material will end. The format was also difficult for me as a learner. Much of the material felt like watching training videos rather than receiving the interactive coaching experience I expected. I already understood some of the beginning material, such as identifying my niche, but my understanding was that I needed to complete modules before moving ahead. If I misunderstood how the modules were structured, clearer guidance would have helped. The member communication platforms were another challenge. I had never used Discord before joining, and it took time for me to learn. Once I became more comfortable with it, communication shifted to Skool, which was also unfamiliar and difficult for me to navigate. That transition made me less inclined to participate in group discussions. I also no longer have access to my previous Discord conversations, so I cannot review the earlier guidance or communications there. When my access period was nearing an end, I was told by phone that I would receive an additional month if I posted a Trustpilot review. I later sent an email explaining my concerns and asking for clarification about the access period, a longer no-cost extension, and how the money-back guarantee applied. I did not receive a response to that email. As of 2 weeks ago, my channel has grown substantially after I made changes with the help of the AI subscription I have. After changing my YouTube banner, I went from roughly 400 subscribers to more than 2,000 in under two weeks and became monetized. I am grateful for that progress, but I do not attribute it to guidance I received through CGE. CGE may work better for people who are comfortable learning mainly through self-paced video material and seeking help only when they are able to initiate it themselves. For me, I paid for a coaching program with a money-back guarantee—not only a library of training material—and I do not feel I received the proactive support, clear communication, or value I reasonably expected.
Response from Content Growth EngineAug 18, 2026
Jack, thank you for sharing your experience so thoroughly. To clarify the timeline: you joined Content Growth Engine on August 27, 2025. Your onboarding call with Murray on September 15, 2025 identified your DIY carpentry niche and highlighted editing and ICAHN method challenges. You then had your first coaching call with Jerome on September 22, 2025, where he worked with you on niche refinement, content ideas, and affiliate marketing. Later, on March 31, 2026, Jerome provided a detailed thumbnail review and Canva tutorial to strengthen your visual presentation. That said, we acknowledge that communication and proactive follow‑up did not always meet your expectations. While our coaches provided structured guidance, such as adapting ICAHN to DIY builds, outcome‑first titles, and thumbnail optimization, we understand that you wanted more ongoing, individualized contact. We also regret the confusion around the six‑month coaching window and the money‑back guarantee, and we should have responded more clearly and promptly to your concerns. To demonstrate our goodwill and commitment to your continued progress, we’ve reached out to you to offer an additional 60 days of program access at no cost. This extension will give you another opportunity to engage with the coaching, work toward your goals with clearer expectations, and receive continued support from our team. We truly value the opportunity to make things right and help you get the most out of your experience with us.



