SevenRoomsReviews of sevenrooms.com

THIS IS HORRIBLE. WTF.

I never have issues when booking with other services such as Open Table but seven rooms is beyond impotent. Everything posted by other reviewers is spot on. I canceled my reservation at Catch specifically because they use this piece of crap reservations disservice. I will no longer book reservations at restaurants who use this company!

Truly terrible booking system! Tried to book table for 4 on Mr Fogg for cocktails. Tried to select the right time but their stupid, intrusive cookie settings kept popping up and blocking selection. When I finally got to entering my credit card details, I couldn't book because again the stupid cookie settings popped up together with details of how to book for larger groups, so couldn't click on 'book' which I assume was the next step, but couldn't see because it was blocked by all the other sh**t. No scrolling option so in the end didn't book. Mr Fogg have lost out on a booking for 4!

System doesn't work on safari - you are a booking platform - your ONLY function is to work for anyone trying to book!! I now actively AVOID restaurants who use seven rooms!

What an absolute peice of techie garbage! I was charged for a restaurant unknown in the same city m, when i had booked at another location. Rookie stuff by a supposedly global platform. Not acceptable and after a nice evening to get billed snd then leave some nasty messages at the local office of SevenRooms, it left a bad taste in my mouth! To the credit of the other restaurant, they handled themselves well. Calling is easy enough. I will never use this system again! Absolute garbage!!!

Seven Rooms refuses to send me emails to confirm that I've booked restaurants. This is causing real problems considering that a fair % of London restaurants use Seven Rooms. I've complained to Seven Rooms and was told to deal with the restaurants instead. It's nothing to do with, or in the control of, the individual restaurants. Seven Rooms has refused to investigate. I am getting very frustrated by this. It seems very unfair. I've checked my email settings and there's no block on their emails my end.

The system doesn’t rven work! Wasted 15 minute; can’t press “Submit”. Buggy software!

I made a lunch reservation for 3 people via SevenRooms and had to enter my card details as there would be a charge if we didn't attend, which is fair enough. We did show up for our booking and had a lovely meal. The next day I got an email from SevenRooms thanking me for letting them know I couldn't make it - even though I did no such thing. I then discovered that they had taken £105 from my bank account! They did not respond to my email where I explained that we didn't cancel and requested the return of my money, so I had to go back to the restaurant who apologised and arranged for me to be refunded. I asked the restaurant how this had happened and they said they didn't know but that this wasn't the first time. Pretty shoddy in my opinion. How many people might have been charged for a non-existent cancellation and didn't realise?