SevenRoomsReviews of sevenrooms.com

Utterly useless in every way

The system can't cope with demand. It takes an age to load. I made a booking but realised it was for the wrong number of guests. The booking confirmation had a link to manage the booking, but it came up with the same original booking page and I was unable to change the numbers. This particular venue is very popular and doesn't have a phone number or email so there is no way to contact them. In the end I had to cancel the reservation and now have to wait another month to try and book again.

China Tang at The Dorchester Food Amazing

Poor tech and service - persistent issues with entering in uk address which works in other sites, but has been issue multiple times booking with restaurants which use sevenrooms. Raised issue with their tech support snd told to resolve with restaurant even though it’s obviously generic issue with their system being unable to find address and hence me being unable to secure booking . Their support were dismissive and essentially useless. I make point of raising with every restaurant I encounter an issue with using this service and hopefully they move to alternative

A bunch of devious middleman crooks promoting dodgy restaurants . All you can do is avoid . I regret leaving my credit card details with these pickpockets-you never know what they might try!

This company is really scam. told me with all the $2,500 bonus. after i sign contract they never mention about that bonus again. plus when i find the contract 12 months. and option for sevenrooms to extend. what kind of the service is that. If anyone decide to go after them. sign me in.... F... them all

The system can't cope with high demand, and it fails at the worst possible moment. I understand heavy demand might stop you reaching a booking at all. But three times I got all the way through; table selected, details entered, credit card in to hold the slot, only to be told repeatedly "we cannot complete your reservation at this time due to high demand." I watched the five-minute holding timer run down to zero as I repeatedly tried to submit my booking (approx. 5 times each attempt), then had to start from scratch. Every time. If a customer has been let through to complete a booking, the system should prioritise finishing it. That's not a hard thing to get right on the back end. Restaurants are paying for this service and it reflects badly on them. SevenRooms, this needs reworking.

The worst thing ever. Gives 5 minutes to complete reservation and won’t take the payment to book it. Even changed card twice and still nothing. Crap system