Njomza
Decent shipping time, bad support experience.
The shipping time was decent, it took 5 days to deliver to france, i ordered 3 products and one of them was a different product but my fiancée liked it anyways so i said i won’t bother, the ring size i ordered was way too big, due to my mistake, and i contacted them about exchanging the product before the 14 days pass, i got a response asking about my name and order and i gave the details, i haven’t had a response since then even though i keep contacting them about it.. if you see this Sevenesy i just want to exchange one of the items i ordered for a smaller size so it would be nice to guide me through the process. Order- 13098 Still no luck getting help with the return process… Edit- I had gotten a response every time i updated or changed my review, besides that nothing has worked, i have not gotten a return label for my product and returning it personally costs the same price as buying a new ring, if i could get the return label it would be nice.
Response from SevenesyApr 7, 2025
Dear Njomza, Thank you for your feedback. It took 5 calendar days to arrive in France, please note that weekends are not counted as working days by the shipping company. So the actual delivery was completed within the standard timeframe of 2–3 “working” days. In our previous conversation, we kindly asked you to let us know once you had completed the return registration. However, we haven’t received any message from you confirming that this step was completed. Without this confirmation, we’re unable to move forward with processing your return. Please send your personal assistant a quick update so we can assist you further with the return instructions and resolve everything. Looking forward to your reply. With love, Sevenesy.