SevenesyReviews of sevenesy.com

Response from SevenesyMay 19, 2025

Hallo Yra, Bedankt voor je review. Ons team heeft al per e-mail op je gereageerd. We zijn bereikbaar van maandag tot en met vrijdag. Je laatste e-mail is op vrijdag verzonden. Ons team heeft tijd nodig om je retour te verwerken en de nieuwe maat op te sturen. We begrijpen niet goed waarom je zo snel een negatieve review hebt geplaatst, terwijl je tevreden was over het product. We vinden het erg jammer om dit te zien. We vragen je daarom, net als andere klanten, om wat geduld te hebben en te wachten op je retourverwerking. Met liefde, Sevenesy.

Response from SevenesyMay 11, 2025

Dear Matej, Thank you for sharing your experience. We are sorry that your order experienced issues with the delivery and that you have felt disappointed with the support you received. This is not the experience we want for our customers. We offer a full money-back guarantee if an order does not arrive. After shipping, the order is handed over to the courier in your region, and while delays are rare, sometimes unexpected issues can happen that are sadly outside our control. Even then, we stay responsible and committed to making sure everything is resolved for you. Please know that most of our customers receive their orders without any problems and are happy with their experience. We are very sorry that it has not been the case for you, and we appreciate your patience and trust. Please send us a quick message with your order number and our team will personally make sure this is taken care of for you. With love, Sevenesy.

Response from SevenesyMay 8, 2025

Dear Cheryl, We’re sorry to hear about your experience. We can assure you that all communication has been handled with care, and we’ve provided the correct return address. Many customers have used it without issue. If your return is facing delays at customs, our team is more than happy to assist you in resolving this. Please reach out to us directly with your tracking number and any relevant details so we can look into it right away and support you with the next steps. We hope to hear from you soon so we can assist you personally. With love, Sevenesy.

Response from SevenesyMay 8, 2025

Dear Gabriel, Thank you for your review. Your order was returned to us because the address wasn’t correct, but once you reached out, we were happy to reship it for you. We understand you need it before May 25th, and we know how important that is. If you still haven’t received the tracking number, please send us a quick message and we’ll make sure you receive it as soon as possible. Please note that reshipments often require a few extra working days to be processed. We’re here to help and want to make sure everything goes smoothly for you. With love, Sevenesy.

Response from SevenesyApr 26, 2025

Dear Zai, Thank you for sharing your experience. We are truly sorry that your order has not arrived yet and that you have felt disappointed with the support you received. This is not the experience we want for our customers. Our customer service team always works hard to support every customer with care and attention. We also offer a full money-back guarantee if an order does not arrive. After shipping, the order is handed over to the courier in your region, and while delays are rare, sometimes unexpected issues can happen that are sadly outside our control. Even then, we stay responsible and committed to making sure everything is properly resolved. Please know that most of our customers receive their orders without any problems and are happy with their experience. We are very sorry that it has not been the case for you, and we truly appreciate your patience and trust. Please send us a quick message with your order number and our team will personally make sure this is taken care of for you. With love, Sevenesy.

Response from SevenesyApr 29, 2025

Dear Izuku, We’re very sorry to hear about your experience and truly understand your frustration. According to the official tracking from Moroccan Post, your order was delivered and is currently available for pickup at the local postal office. It’s possible that a notification wasn’t received, and we would be happy to help you locate it. We never told you to delete your reviews in exchange for help. What we said was that once the issue is resolved, you’re always welcome to update if you feel satisfied. If you prefer a refund or need further help collecting your parcel, we’re more than happy to offer a fair resolution. Please contact us again with your order number and we’ll take care of it right away. We’re here for you and ready to help. With love, Sevenesy.

Response from SevenesyApr 14, 2025

Dear Sophus, We’re truly sorry to hear that you had a disappointing experience. Jewelry can be delicate and you need to treat it with care to keep it lasting. We want you to know that we rarely encounter issues like this, but in the rare case of a manufacturing defect, we offer a 2-year warranty – so you don’t have to worry about that. We always do our best to provide top quality to our customers. Otherwise, we wouldn’t have earned so many 5-star reviews from happy customers. In your case, we understand things didn’t go as expected, and we genuinely hope this experience won’t change your entire perception of our brand. We care deeply about every customer and are always ready to help. Your personal assistant has already issued you a credit earlier, and if the issue is related to quality, we’re more than happy to offer you a full refund or reshipment. These things can happen from time to time due to several factors, and we’re here to make things right. With love, Sevenesy.