Sevenesy is a family-owned jewelry brand based in New York, creating pieces designed to help women feel more confident and noticed, while making gifting more meaningful.
Sevenesy (sevenesy.com) has 165 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
sevenesy.com
Website
sevenesy.com
Category
Jewelry & Watches
Location
New York City, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My partner order a ring for me for Christmas and it's made my finger go green. After reading reviews I was annoyed as no one else seemed to have this problem but made my finger green and really itchy
Response from SevenesyDec 25, 2024
Dear Gabrielle,
This happens very rarely, and we have never experienced these issues before. It really depends on how you care for the jewelry and how your skin or allergies react to it.
99% of our customers wear it for years without any issues, which is why we offer a 2-year warranty.
Please contact us via email at 💌 [email protected], and we will be happy to provide a solution that is perfect for you.
With love,
Sevenesy.
MS
Maria S.
order never arrived
order never arrived, it’s a total scam, dont fall for it
Response from SevenesyJan 5, 2025
We’re really sorry to hear this. 😔 We know how disappointing it is when orders don’t arrive as expected. Unfortunately, we don’t recognize your name in our system, but we’ve sent you a request via Trustpilot to get more details. Please reply to it or email us at 💌 [email protected] with your order number, and we’ll fix this — whether it’s a reshipment, gift card or another solution.
Many of our customers have had great experiences once we resolved their issues, and we would love to do the same for you.
With love,
Sevenesy.
DC
Darcie C.
Ordered on the 10th December with…
Ordered on the 10th December with express shipping so I knew it would be here in time for Christmas. No tracking available and I’ve emailed 3 times and no one replies. Definitely won’t be here in time for Christmas now. Waste of money, won’t be ordering again.
Response from SevenesyJan 5, 2025
We’re so sorry to hear about this. We understand how frustrating it is to pay for express shipping and not get updates. 😕 We try to reply to all emails within 24-48 hours (not including weekends).
DHL Express has been slower than usual lately because of the Christmas & New Year’s Eve, but we know this doesn’t make it any less frustrating for you.
Please reply to our Trustpilot request or email us at 💌 [email protected] with your order number, and we’ll personally check on this for you and contact DHL if necessary.
To apologize for the delay, we would love to offer you a coupon.
With love,
Sevenesy.
UN
unknwn
worst client service i have experienced…
worst client service i have experienced in my whole f life. i ordered a ring, was supposed to arrive in 3-4 days. i ordered on 1st of december, received a mail that my order is prepared on december 5. i sent my first mail regarding my package on 9 december. i received an automatic answer on 10december which said i could contact them if i had any questions. so i responded on 13 december that i would like an update on my package. i didn’t receive an answer for 3 days so on 16 december i send a third mail regarding my package and i didn't receive any answer again. my patience was up, so i texted them on whatsapp the same day. i received an automatic answer AGAIN saying i could text them if i had any other questions. so i answered them with the same question hoping i would finally get an answer to my question instead of an automatic response, finally i did and they told me that my order was sold and i need to until the restocked it. i was very upset but finally i had an answer and i was somewhat glad they had answered my demand for a compensation and they gave me a €13 discount on my order. the next day (17 december) i sent them a message to ask if there was any update, i didnt receive any answer back. the day after that (18 december) i sent another text to ask the same question again and received a short answer saying ‘ your order is still being processed. today (19 december) i sent another message regarding my order telling my complaints about the lack of emails/updates bout my package, they responded saying my order is being cancelled due to my language and they will refund me the money back, they refunded my €55 back meaning they took my compensation away + they cancelled my order against my will. so i ordered the ring another time, it got cancelled again, then i ordered it a third time and it got cancelled again. CONCLUSION: I WAITED 18 days for my order, i received a compensation after long waiting, then they cancelled my order saying it was out of stock so i had to wait, then the told me the order was being processed again, then they cancelled my order due to my language, then they took away my compensation and then they blocked my ip adress and cancelled my 2 new orders again. WORST CLIENT SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. if i could rate minus i would rate minus 5.
Response from SevenesyDec 20, 2024
Dear,
Thank you for your feedback.
We canceled your order because the item you purchased was out of stock due to two customers purchasing it at the same time during our Christmas sale.
We informed you about the delay, and you agreed to wait until the item was restocked.
Our customer service team responded to your messages (not automated responses) and tried to help you to the best of their ability.
However, after some time, your messages became disrespectful, and you made unacceptable comments toward our team.
As a result, we issued a full refund and canceled your order. We kindly ask for respectful communication with our team since they tried to help you.
We wish you all the best. 😊
With love,
Sevenesy.
CE
Curtis E.
No customer service at all
I ordered a ring 2 weeks ago and have heard nothing about what’s happening even after contacting them 2 different ways. Legit feels like I’ve been scammed at this point now. And it’s meant to be for Christmas so now that’s not happening. Would not recommend them at this point. Very disappointing
Response from SevenesyJan 5, 2025
Your order arrived before Christmas, and delivery was confirmed on the day before Christmas. We’re sorry for any delays caused by shipping couriers during this busiest time of the year.
As an apology, we would like to offer you a gift card. Please email us at 💌 [email protected] to claim it.
With love,
Sevenesy.
GH
Ghostic
I have written 3 emails and got one reply…
I have written 3 emails and got one reply, I placed the order on December 1st and it is already December 19th and I still have not received the package, it is a shame because it is a Christmas present which from what I have seen looks really amazing and I can see that it will not even arrive in time for Christmas
Response from SevenesyDec 20, 2024
Hello,
Thank you for your feedback.
We understand that delays caused by the shipping courier can be frustrating, especially during the busiest time of the year.
Our customer service team has already responded to your request. Please allow 24-48 hours for our team to reply next time.
We kindly ask for your patience as they are doing their best to assist you as quickly as possible.
If there are any further delays with DHL or the courier, our team will take the necessary steps to ensure you receive a refund or a reshipment.
We look forward to you receiving your items as soon as possible.
With love,
Sevenesy.
EU
Europian
Scam
Ordered a ring 2-weeks ago and it hasn't arrived yet, it hasn't even been shipped out yet.
Response from SevenesyJan 5, 2025
We’re very sorry to hear about this and completely understand your frustration. Our order preparation time is usually 1-3 days, so a delay of 2 weeks would only happen if there’s an issue. To assist you further, we’ll need your order number.
Please email us at 💌 [email protected] so we can check on this and resolve it for you as quickly as possible.
With love,
Sevenesy.
CD
Connor D.
Ordered an Item over 9 days ago and…
Ordered an Item over 9 days ago and still heard nothing back on delivery and this being a present by the looks of it not going to be delivered in time! No updates nothing got to say pretty disappointed as the item looks great.
Response from SevenesyJan 5, 2025
Your order arrived before Christmas, and we understand there were delays, but it still arrived in time as you wanted.
Delays can happen during this period because shipping couriers handle a large number of packages, especially during Christmas.
We’re sorry for any inconvenience caused. Should you need any help, we’re happy to assist you.
With love,
Sevenesy
