SevenesySevenesy is a family-owned jewelry brand based in New York, creating pieces designed to help women feel more confident and noticed, while making gifting more meaningful.
Sevenesy (sevenesy.com) has 165 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
Showing 141 reviews with 1 star · Clear filters
Max H.
Bestellung wurde am 28.12.2024 getätigt. Bis jetzt ist der Artikel weder versendet, noch habe ich eine Antwort auf mehrere Nachrichten an den Support bekommen. Finger weg, die wollen nur euer Geld und es passiert nichts! Edit: Am 20.01.2025 ist die Bestellung nun endlich angekommen. Trotzdem das ernüchternde Fazit: Bestellt wo anders und spart euch das Geld und die Lebenszeit. Mfg Max
MR
If I could give 0 stars I would. I ordered this item going on 3 weeks ago. My shipping information was updated maybe 3 times since then. First it was on time for be delivered at the beginning of the year (2025), now it’s stuck at calculating delivery. Why am I never able to get in contact with the company??? This makes no sense. You guys need to work on customer service and a better shipping company. There is no reason for little to no updates. Then when I do receive an update it’s about a delay?????!!!!! Upset is not even the word!
Response from SevenesyJan 9, 2025
We sincerely apologize for the delay and frustration this has caused. We understand how upsetting this experience is. 😕 Your order has been delayed due to high shipping volumes during the holiday season to the United States, but we’re doing everything we can to ensure it reaches you soon. As a gesture of apology, we’d like to offer you a gift card for the inconvenience. Please contact us via our website’s form for faster updates. We will be happy to assist you as soon as possible. With love, Sevenesy.
Delany F.
i wouldn’t recommend using this website they don’t answer back anytime i have tried to reach out. My boyfriend ordered me a ring a while ago received the order but the ring was no where to be found. I have tried to contact them over and over again but still no answer. i would just like my ring.
Response from SevenesyJan 23, 2025
Dear Delany, We don’t understand what you mean, as your order was successfully delivered and signed for upon arrival. Please reach out via our contact form on the website, and we will be happy to assist you. Your personal advisor is available to help via chat. With love, Sevenesy
Chris
I thought this was a legit company. I ordered almost 20 days ago! I still don’t even have tracking on my shipping and they will not email me back I want a refund!
Jon
I bought a ring for my girlfriend and her finger turned green. It says on the website that you can get a refund if you send an email but they are not answering my emails. I’m never buying from here again.
Response from SevenesyJan 26, 2025
Hello, I'm truly sorry to hear about the frustration you've experienced with your recent order regarding the item 🤍 Providing excellent customer service is our top priority, and we regret any inconvenience this situation may have caused. Please respond to this request on Trustpilot with your order number so we can contact you directly and resolve this to meet your needs. With love, Sevenesy.
scopeG G.
STAY FAR AWAY!! This company is full of false hope and telling you what you want to hear. I order nearly two whole months ago and have not even received any shipping information. As far as a company goes this is by far the worst encounter I have ever had and will tell everyone I possible can to report and help close this company down… absolutely terrible service and I hope no one wastes there hard earned money on this scam of a company!
Response from SevenesyJan 5, 2025
We’re very sorry to hear about this and that it didn’t match the 5-star experience many of our customers enjoy. We understand how frustrating this must be and want to make things right for you. If your order was lost during shipping, we’ll gladly arrange a replacement or provide a full refund. Please email us at 💌 [email protected] with your order number, and we’ll resolve this for you as quickly as possible. As an apology for the inconvenience, we would also like to offer you a gift card. With love, Sevenesy.
NB
J'ai commandé trois articles sur leur site il y a un mois, je ne les ai toujours pas reçus, d'abord ils m'ont fait croire que la commande avait du retard dû au fait que les articles étaient en rupture de stock, je les ai relancés quelques temps après, ils m'ont indiqué qu'il y avait un problème sans m'indiquer lequel, puis enfin, ils m'ont proposé un remboursement pour lequel je n'ai toujours pas de réponse Comme dit dans les autres avis, leurs avis positifs sont bien évidemment de faux avis
Sander
Echt bizar slecht. Ring besteld voor mijn vriendin. Dat duurde vrij lang totdat ik wat hoorde, dus maar een klacht ingediend bij Klarna. Na een paar uurtjes (!!) al reactie ontvangen met de vraag of ik de klacht wilde intrekken, hierna zou ik gelijk geholpen kunnen worden. Dit gedaan hebbende niks meer gehoord. Inmiddels ruim een maand geleden en nog niks geleverd. Desalniettemin, fijne feestdagen! 🥳
Response from SevenesyJan 5, 2025
Beste, Het spijt ons ontzettend te horen over jouw ervaring. 😔 We zien dat PostNL jouw pakket heeft ontvangen, maar het helaas niet heeft geleverd. Dit is uiteraard niet de service die we willen bieden. Mocht je pakketje tijdens de drukke kerstperiode kwijt zijn geraakt, bieden we graag aan om een nieuwe verzending te doen of een terugbetaling te regelen. Laat het ons weten via 💌 [email protected], zodat we dit zo snel mogelijk voor je kunnen oplossen. Onze excuses voor het ongemak. We kijken graag samen met je naar een oplossing.