SevenesyReviews of sevenesy.com

J’ai commandé chez eux deux bagues, et à la réception, on m’a envoyé une bague qui n’avait absolument rien à voir avec ma commande. Je comprends que l’erreur est humaine, donc j’ai pris le temps de les contacter : j’ai envoyé un mail, leur ai écris sur WhatsApp, et même tenté de les joindre sur leur site, où il est indiqué qu’ils répondent sous 24 à 48h. Cela fait maintenant une semaine que j’attends une réponse de leur part, et toujours rien. De plus, je les ai relancés à plusieurs reprises, mais je n’ai jamais eu de retour. J’ai voulu leur laisser une chance avant d’écrire un avis négatif, mais ils me forcent la main. J’ai horreur qu’on prenne les gens pour des pigeons. Passez votre chemin, ce site est à fuir.

This is my first time ordering from this site and my experience so far has not been the best. I ordered on January 14th, and today is January 27th and my order has been cancelled but no refund. During all these days I tried to contact them by email first, but no one answered me and I decided to write to them on Instagram (the only thing they told me is that we “would send the order soon”) and only today when I wrote to them by email again they said that my order was cancelled due to a busy period. They do not answer my messages any more and do not return the money. It was supposed to be a gift for my mother.

I have ordered a ring from Sevenesy and it's been almost 1 month, and still nothing it says the order is in dispatch, if I would have known that the order was going to take weeks I would never order it, plus they never answer back if you contact them, i'm in Europe and it said 1-3 working days, shame.

Order number: 6007 I ordered my jewellery 25/11/24 as a Christmas present for a family member. Not only did it take over a month to arrive, but when my jewellery came it was not the items I had ordered and not the same colour I had ordered. I tried to get in contact with Sevenesy, they told me it was a mistake made by their sorting team and they would resolve the situation and send me out the actual products. This however never happened. I ended up giving one of the items to the family member in the meantime, hoping I could replace it with what I actually ordered when it finally arrived. Within two weeks of gifting the item to my family member, the “gold-plated” item was now brown. It had started turning their skin green. I compare the quality of the jewellery I received to what you would find in a market on holidays. I am very disappointed in the customer service and quality of Sevenesy jewellery. If a member of their team could contact me to resolve the situation it would be greatly appreciated.

Worst customer service ever!! Ordered a ring in the beginning of December and it never arrived. Contacted sevenesy and they said they would send out a new one. 3 weeks later still waiting and now they are avoiding my emails ! Avoid at all cost!! Spend your money elsewhere! (UPDATE 27/01/2025) They say they have emailed me to provide an order number but I haven’t received anything ! Total liars avoid at all cost. Spend your money elsewhere!

Complete scam. Spent a lot of money on Christmas presents that never arrived, contacted customer services who agreed to a refund and then never refunded us. Avoid at all costs!!! Edit to update - the company tried to get the review taken down, and still never contacted us back. Eventually had to go to the bank and get the money back that way! AVOID AVOID AVOID!!!

My proposal day was ruined, they are shocking to get ahold of still waiting for a reply off of them and have been waiting over 3 weeks my partner bought this ring and it came a size to big was trying to send back to get another size ,they do not answer your emails or phone messages what so ever would avoid at all costs Update: they have gotten in contact with me finally and have offered a lot of help Update 2: I’m really not happy with customer service after being in contact and agreeing to send the ring back they have messaged me for a follow up on how everything’s going they then sent me this message “ Hello there, I am following up regarding the review. Are you able to delete it since it’s harming our reputation?” this is very unprofessional and you should be doing your job if you don’t want your reputation ruined will never be returning and will be avoiding at all costs.

My boyfriend ordered a ring, but it was too big for me so we decided to exchange it for a smaller size, but when i contacted sevenesy no one answer the countless emails, the deadline for the exchange is about to expire and i’m worried, i’m so disenchanted with customer service, need a quick response because i can’t use my ring