Filip
they don't reply for 2 months
The package that arrived on January 30 with the ring to you after the return order number 8693 package number LA475775337NL, they keep deleting my reviews on Trustpilot because I quote (there was no such order with us) it's a joke, they don't respond to my messages on email WhatsApp on Instagram! Let everyone know what the company is like!! at the moment 1 star is too much… I am responding to the response the package was returned to the sender I did not even pick it up the courier company itself returned it to you after 14 days and I informed you about it everywhere, unfortunately no response so worry about it yourselves I have proof in the form of screenshots that the package was returned to you just so that you would reply to me somewhere other than on trustpilot:))) Im giving you guys last chance to respond me on anything whatsapp Instagram etc
Response from SevenesyMar 17, 2025
Dear Filip, I completely understand your frustration, and I want to clarify things. We don’t have control over Trustpilot’s platform, and we didn’t remove your review—they manage their own policies and decide which reviews stay up. Regarding your order, we never received the package, and you also didn’t provide a return tracking number. From what we can see in the shipment records, the package was delivered to you, so it “wasn’t” actually a return. If there was an issue with the delivery, we would have needed a valid return tracking number to confirm it was sent back to us. If you have any screenshots or details that can help clarify this, feel free to share them with us. We’re happy to take another look and work towards a fair solution, but based on the information we have, there doesn’t seem to be any issues on our side. With love, Sevenesy.



