SerwallReviews of serwalloutdoor.com

It is what i wanted

Easy to assembly.

I have ordered several chairs from them before and absolutely love them. I have not yet put together the table and chairs with this order, but, they are heavy and seem like they will stand up to time/weather. Delivery was fast, packages were in great shape when they arrived. Can't wait for spring and to sit at the table around the pool!

I ordered two chairs. They came from different warehouses and arrived about a week apart. I put each together when I received them, put them next to each other and the colors do not match. Now, I have two different color chairs instead of a set of two matching chairs.

I ordered a chair when the email verification came to me It showed my address for delivery I very instead of the person I was gifting it to. I called immediately was assured it was cancelled and reordered. The first chair was delivered to my house and It took me weeks to get them to let me return it. Then they only returned half of my original payment. terrible service!!!

Im very satisfied

Update: Serwall sent us the two replacement chairs after we posted on this site. They did not want the defective chairs back. We purchased the Serwall Outdoor HDPE Dining Table Set (7-piece set with umbrella-hole table and 6 chairs) on November 28, 2025. Once the full order was delivered and assembled, we discovered that two of the chairs differed from the other four. They were not notched or grooved correctly, and the stabilizing pieces were too short. We contacted their team and were asked to provide photos (twice) of the defective chairs and their parts. Although this required us to reopen boxes we had already repackaged, we complied and submitted the requested photos. We then received another message asking us to assemble one of the defective chairs so that only one would be replaced. This request was concerning: not only do the parts not fit, but assembling a structurally unsound chair poses a safety risk and potential liability for their company. We have now been asked to submit additional photos for a third time, which would again require us to unpack the materials. This process has cost us significant time and effort, along with additional packaging supplies. Given that we also purchased their 3-piece Patio Bistro Set, bringing our total investment to $900, this experience has been extremely disappointing. We are not asking for anything unreasonable. We are simply requesting two non-defective replacement chairs for our dining set and will return the two defective chairs. If this cannot be resolved promptly with Serwall, we are prepared to return the entire purchase and will follow up with formal complaints to the Better Business Bureau, Visa, and Amazon.

Furniture is very good, this is the third order I have bought from serwall and have no complaints. Sturdy and well made