ServproReviews of servpro.com

My home builder recently hired Servpro in colorado to check for mold in my attic and they came but ended up stepping through the drywall in my ceiling causing a 4x3 hole in my ceiling. There was a 3 foot mound of insulation all over my room and my clothing was covered in fiberglass insulation to which I still can’t get out of my clothing. They obviously came back to fix the ceiling which took two weeks, and in that time for texturing my ceiling and painting they scuffed my walls, got texturing all over my fan, painted on my curtain rods, left paint and texturing spread across my driveway and lawn. They hire people and allow them to train on our homes meanwhile creating a bigger mess than was originally there. Please, do yourselves a favor and don’t use them. Wish I could upload photos but it won’t let me.

We survived Hurricane Ian but our home did not do well. We had 4 feet of water in our house and everything inside was ruined and covered with mud. We didn't know what to do or where to turn! The devastation was so big it left us feeling overwhelmed and helpless. My daughter found a Bonita Springs, FL Servopro and I contacted them online hoping for an estimate appointment sometime in the near future. Later that evening I received a call from Michael who told me that someone would be out to my house the very next day!!!!!!!! Wow!!!!!!!! The next day, Denise, from the Mobile, AL District Servpro, came to our home, did her assessment, and gave us an estimate for the work that needed to be done. The work included removal of 4 feet of drywall, all trim, baseboards and doors. We also needed rugs and all cabinetry and appliances removed. They needed to secure and seal broken glass sliders doorways, too. Denise was so kind and empathetic...she and her fami!y lived through Katrina and lost everything as well. She assured us that everything would be taken care of.....we took our first breathe since the storm! The next morning Denise and a crew of 12 from Gainsville, Fl showed up! Jeff was the lead for the crew and kept us informed about plans for the project and what to expect. Suddenly, we had nothing to do! What a relief! The crew went right to work. In 90 degree weather and a huge mess, they hardly stopped for a lunch break. They were very considerate and respectful, checking in with us to make sure they were doing what we wanted. Day 2 was more of the same! While they were working, we could hear them talking and laughing and singing!!!!! Put a smile on our faces and made us laugh, too! First time in this mess......and it felt good! After three days of drying the crew came back to pick up their equipment. We felt like they were our friends! So grateful to Denise, Jeff and the Mobile District group. So professional, kind and caring.....saved us! Thank you, Thank you! Jean & Dave Estero, FL

I really appreciated the job that Tom, Donny and Bryon who repaired my home done. They were very professional and friendly. They always greeted me with a smile. They set a start time and they would arrive 10 to 15 minutes early. That was great for me because I often had a doctor or other appointment. They did a great job on the BIO cleanup, repairs of the entire room which included the floor, walls, and the ceiling. I highly appreciated Tom Stamper and his crew. They treated me like family.

They take a long time to carry out the work, I have to wait 6 weeks for them to receive the materials, it seems that they buy them in China and they come by ship

AWFUL customer service. After Hurricane Ian, our insurance requested that we have a Moisture Test done in our attic due to water intrusion. I called them and left a message. They called me back two days later and scheduled for 4 days later (which is all fine). They said they would be at my house between 9 am and 11 am. At 9:10 am I called to verify they were coming and the girl on the phone assured me they would be there by 11:00 am and would call me 30 minutes ahead of time. At 11:05 am I called to find out their arrival status and was told they would not be coming today and could not get to me until the end of the week, to which I responded "the end of the week is tomorrow so please get me on the schedule since I missed 3 hours of work today I need to know what time they will be here tomorrow.". I was put on hold while she checked their calendar and was then told they could not do it at all, that they were not doing moisture tests anymore because so many people have standing water." I said "I understand that but YOU all told me you would be here today and my insurance wants this done, so I need to be rescheduled." The lady was not helpful so I asked to speak to someone in charge. I spoke to Art who was also no help. I asked how long would I have been sitting here waiting had I not called? The least you all could have done is called to cancel instead of being completely inconsiderate and just having me waiting and waiting with no one showing up. Art said he would try to get another location to help and he would call me back today. In the meantime, I found another company and scheduled. Art did call me back and explained he could not find anyone to which I replied, no worries I already found a company who is going to do it. He tried to apologize but I am irate - their total and complete lack of respect for my time and crappy customer service is unacceptable. THEY called ME and scheduled this for today but THEY never called me to tell me they could not make it; instead I was reassured, "oh yes, they will be there by 11:00 am". They tried making excuses that they are in Maryland or something. No excuse where you are taking calls from, YOU scheduled the appt. with ME. YOU confirmed the appt. with ME and YOU reassured me this morning someone would be here today, but between 9:10 am and 11:05 am that changed and NO ONE from SERVE PRO had the common courtesy to call me and let me know. Had I not called I would probably have sat there all day waiting and wondering. So incredibly inconsiderate to not give customers that YOU scheduled an appt with basic communication and common courtesy. Poor, poor, poor form Serve Pro. I will NEVER recommend you or use you or any of your franchises. I will also make sure my insurance company knows about your awful customer service. Absolutely awful!

Any company that hires people that hunts dogs and then skins them for fun is a company I will forever stay away from! Google Amber Rose Barnes!

Absolutely the most corrupt and dishonest company I have ever dealt with in my 50 years. They stole from me, damaged my property and then provided zero assistance at either the local or national level. I will end up in court pursuing thousands of dollars in damages. I wouldn't want anyone to have t go through my experience again. This has been a 4 month process with zero professionalism at every turn. DO NOT USE PROSERV!!

They did not follow protocol and tore out mold without barriers, HEPA, air scrubbers, anything. Everything is contaminated now. The "kids" working aren't even using masks. Wow.