ServproReviews of servpro.com

If anyone needs any restoration or remedy avoid Servpro! I have been battling them for a long time! I will just repost my update and review. I'd love to save anyone I can as they are usually recommended by insurance companies and after my recent experience with them their only positive reviews are most likely due to same situation as me. Assuming I am not the only one they offer refunds to only if they can fully silence you. UPDATE: Servpro finally offered me a refund if I would delete my reviews. They then denied me the full refund because my bbb one could not be fully unpublished! They tried to get me to sign a legal contract covering them but basically screwing me and getting me to agree to non truths.... when my attorney recommended a few minor edits and to where I couldn't be sued later for partial bbb info still up due to my complaint they backed out.. Be cautious as this is only paying for refunds to silence those with bad jobs not making right unless any bad job information is removed and only benefiting their reputation!! Bad business! I paid them 11k to remedy mold in my attic to keep my family safe. They did the job and missed many areas. After I called and said I would take legal action the supervisor rushed out within 2hrs leading me to believe he was going to make right. However, he followed with immediately voiding my warranty instead due to saying there was new growth and wetness and high humidity. So all they did was decieve me to cover their a**. I've had 5 other companies out and every one has told me the only mold is what still has their scrub marks visible through it where they missed, that the humidity is some of the lowest of all houses in the valley, and even during rain there is 0 wetness. They also used insulation that is not as thick as it should be. The spots totally missed were in corners I heard them arguing over who had to go into and not wanting to while doing the job. I feel stressed out for months now trying to get another company to be willing to come in behind their poor job and coming up with the money to redo a job that they failed to so properly. Meanwhile exposing my kids to mold I paid them to remedy. When you call other remedation ask them how many customers they have been having to fix servpro jobs this month. The number is alarming....

Beware. Do not use this company. Staff was smoking pot in my house and per neighbor, in my front yard. Stole a $1900 ring and refused to compensate loss.

A tree fell on my house during the hurricane Servpro picked up Rugs bath mats and towels several rugs when they return my things 11 months later The truck driver Jay said there was no 8 x 10 in his van. The Turkish rug was given to me by my husband two weeks before he died it’s very sentimental to me and I’d like to have my rug back it’s going on seven months I’ve called at least 40 times and can’t get help from anyone they keep giving me numbers and someone else to talk to I’m just getting the runaround please don’t use Servpro

I used the servpro nat'l group after hurricane sally did some damage to my office in atmore al. I was grossly overcharged - at least 4 - 6x what I know I could have hired someone to so the work for. Also a lot of what they did was unnecessary and several things I was billed for on the invoice were not done at all. Please advise all of your readers to MAKE THEM TELL YOU WHAT THEY ARE GOING TO DO AND WHAT IT WILL COST UP FRONT. I ask for this several times and was just told " we just take what your insurance pays ....... This turned out NOT TO BE TRUE - what my adjuster allowed was less than their charge for just some demolition and fans 0 still needed roofing repair and repair their demo work. This was my only experience with servpro and it was their national storm team; can't comment on local servpros but would issue the same warning about their "we just take what insurance pays" scam. The ones I dealt with should have gone to prison for hurricane gouging. Thanks for helping warn others- John Cooper Atmore AL

Servepro was contacted on or around 1/4, I believe, regarding an insurance claim for water damage in my basement due to sewage overflow from a neighbor's house. They were contacted to restore/repair damage in basement including floor tile, washer and dryer, bathroom vanity, walls, etc.. The project manager, Stephen Poniatowski, quoted me around 10k ballpark to restore/repair items previously mentioned as well as mitigation, we spoke in person on 1/6, I believe, dates may be off. On 1/11, we spoke again over the phone, he then quoted me around 11k in total just for mitigation, no repairs included for items mentioned above.. It appears the company is attempting to utilize 100% of insurance cap, which is 10k, for themselves and leave me with nothing for repairs.. I believe from experience, Stephen knew insurance cap would be 10k, thus quoted me that amount in person, then turned around and quoted me 11k over the phone, not including my repairs.. As stated before, it appears the company is attempting to take 10k for themselves, leave me with a damaged basement..

Rip off I won’t ever recomend Servpro to anyone.A plumber we hired to fix a water leak in the kitchen he recommended Servpro and we hired them.So they came and started hauling away our kitchen cabinets and pantry leaving only the pipes and upper cabinets after they said they had to remove them to dry out the water.The fans noise kept us awake all month we had to call them.They kept the non water damaged cabinets and told us our insurance would cover the damages.We payed 250.00 down payment and told us they would prepare the invoice and send it to our insurance company so they would cover the damages.We thought ok it shouldn’t take too long,well it took two months and they kept making excuses why it hadn’t been done.By now we had been without our kitchen sink we had to eat in our bedroom,wash dishes in our bathroom,order take out then wait another 45 days to replace our kitchen since they took everything.Now this was May we get a call in September from some women saying we owed them 3000.00 dollars for preparing the report.I was accused of keeping the money that was payed to them by our insurance and was sent to me instead which was not true.Now I’m getting calls from a law firm threatening to sue me for money I owed them.It was a nightmare totally!

Do not let Servpro into your home! They are horrible, treat you bad and send in unqualified people who will do a horrible job. I tried to contact corporate several times to discuss problems with the franchise I was working with out of Gaylord MI and was always told someone would call me back. No one ever called back. There are many people in my area with horror stories about Servpro. After 9 months my home is still far from done and has even more damage taht was caused by Serpro! Of coarse they claim "our guys wouldn't do that". Because of this I have been forced to start a lawsuit.

Do NOT trust ServPro!! They are not truthful regarding their ads. In the ads, they state that they will get the damaged place back into the condition before the incident (flood, fire, etc.). In a recent basement flood, they did come and put in their equipment to help dry up the basement. They left their equipment here for more than a MONTH! The fans/ blowers were so powerful, they kept tripping the circuits/ switches! Needless to say, the power kept going out. When they finally came to remove the equipment, they also had to cut pieces of the wallboard to investigate for mold. When they were finished, they had advised that there would be some people to come to fix the wallboards (replace or just repair) and that those people should put the heater back together – they had to remove some screws and endcaps to do the cutting. After another week or two of being put off, finally got in touch with the office and they stated that they were finished and that it was up to us to find a contractor to do the final repairs. They are not helpful or nice about doing a FULL/ COMPLETE job. DO NOT TRUST SERVPRO!!! They will lie to get your business then walk away without being thorough and leave it up to you to do the rest of their job.