ServproReviews of servpro.com

Their slogan…instead of “like it never happened” it should be “like they didn’t do anything”. A crew out of Tuscaloosa Alabama came out to clean minor gas fireplace soot from ceiling and walls in a 11x33 room. Left after only two hours, made sure they got the $694, and my ceiling and walls are not cleaned. This company is a rip off. DO NOT USE THEM!!!!

ServPro (of Upper Darby via Bear New Castle) was recommended by insurance for water damage and repair. It took them 1 week to dry out a small bathroom but another 5 months (and innumerable emails and texts) to complete the flooring and wall repair and painting. Though the repairs were ultimately done well, they provided an incomplete bill, apparently using fake accounting, to get twice their original estimate from the insurance + my deposit. I still do not have an accurate bill. I consider them crooks, extorting money without proper disclosure or receipts.

I was offered Servpro from my insurance company to repair my garage from fire and water damage back in June 2025. It is Sept. 2025 and the reconstruction is still not completed. Granted some of the early issues were from my insurance company for lack of communication on their part. Since that was rectified, the issues are solely with Servpro and its vendors. I've been monitoring the progress from home surveillance and vendors are not showing up when they claim to have been working. I've voiced my complaint with Servpro and I am still awaiting to have my garage repaired. I will be posting the process on social media platforms so that customers can review for themselves before choosing this company. Let's see how long this takes to get finished.

Very fast service with cleanup and demolition of a flooded basement. The rebuild process is another story. First of all I want to give a shout out to the workers who put the basement back together: Bill, Ron, Jacob. Darren, and Shane. They did an amazing job. Now the bad. Billing descrepencies, billing me for work I completed, not servpro. But the most frustrating thing was the extremely POOR communcation from the project manager. This might have been his very first job. If that's true servpro pick a job too big for this guy. I did more of the project managing than he did. Also very hard to get a hold of. Didn't return call or texts. Even spoke with servpro management mid project but nothing changed. I expected servpro to contact me after the project completed to see how it went or if I was satisfied. They never did, maybe they already knew!

The team showed up late and didn’t communicate clearly throughout the process. I felt like I had to chase them for updates. The work was eventually done, but it left me more stressed than relieved. Maybe I just caught them on a bad week, but I expected better.

Hired SERVPRO after a pipe burst. They showed up late, brought enough equipment to dry out the Titanic, and then left it running for days with no update. Yes, the water’s gone, but so is half my sanity and most of the baseboards. I don't think Imma use their services again.

They came right away to do the water remediation, and did a good job. That was just before Christmas. It took over six weeks before they started the restoration. When they finally did, they had one person working most of the day doing something, then when they started the carpet replacement they left one person here all day to do it all. He worked hard and got a lot done, but when he left, we found that all of our furniture was jammed in one room, there were carpet scraps and tools scattered in the other rooms, and we had no bed to sleep in. I'm not a happy camper to say the least.

They did a good job when I got them to show up. The problem in my experience is that they use every excuse in the book to justify why they didn't call or show up. They claim 24 hour service. Not in my experience. I contacted them on a Friday. The guy told me he would be there in 3 hours, 4 hours later I called back and a second guy took my call and said he left I can come out tomorrow. The second guy showed up and said I need at least half if not all now or I can not start the process. Ok I wrote a check he said 24 to 48 hours. 48 hours later nothing. I called back he acted surprised and said no one showed up. I said no. He got a hold of a crew to come that afternoon. They showed up took the carpet and padding upput the fans and dehumidifiers all in a couple hours. They came by every day to check the moisture content after 4 days they packed everything up and I was told the construction part would get a hold of me. 3 days later I called back and asked what was going. The guy said that's not my department but I'll send another message and told me to call the main number so I did. Nothing then I called again a day later and said atleast tell me that you guys don't want to finish my job. Another guy calls back and the same story we did not get it another guy received it but quit 2 days ago. Not reliable unless you're a rich person or a big business.