ServproReviews of servpro.com

DO NOT TRUST SERVPRO!! They have untrustworthy employees that steals from you! I know this because it’s happened to me and now I may pursue and take legal action towards ServPro! It’s the most devastating experience that I’m dealing with as of right now with them!! And I would like to pre warn you all before this happens to you as well. I trusted this company with my things that I’ve worked so hard for and now my most valuable, expensive, sentimental values are all gone!! And no body or no one seems to know what happened to them or where it could have gone! They told me that if they couldn’t find my things that they would of course would write me a check or reimburse me. All I had to do was write a list of what it was and the cost. As I presented that list to them….they all of sudden their reply is that no one has been into to my home, had taken photos of everything which clearly they did not do so, and that no one removed my valuables from my closet when clearly someone did! Especially if that someone or two had to remove the flooring from my closet and noticed “purses” written on the boxes and a box that had jewelry boxes in another. And someone in that company knows!! There are sentimental values I can never replace because I trusted a reputable company that doesn’t really care and not trying to fix or makes things right but turn their heads and it’s WRONG!! So please be careful to those who read this! I will never trust SERVPRO AGAIN!!

I had a fire on 04/10/2023 as a result of my clothes dryer. Servpro was contacted to do the clean-up. Casey, the project manager came out to see me and assessed the damage. He was very kind, caring and professional. He explained the damages and what needed to be done. He advised his Fire Crew, Supervisor Betty, Melinda, Daylan and Rob would be coming to take care of me. These four are the best in the business. They were professional, hard-working, thorough, and energetic about what they do. They cleaned and sanitized the entire affected area one piece at a time and gutted walls and ceilings. They did a fantastic job, I could not have had a better crew. Thank you Servpro.

My husband was told our estimate was going to be $200 and change and they came out did the estimate we went with another company, then we get an invoice for $437.11. They charged us double why? Because we didn’t use them? I highly recommend not even getting an estimate from them!!

It would be just 1 star but the man that came out for the assessment was fine. The air duct cleaning ppl were supposed to be there at 9:30, it was almost 10 before they arrived. They took a lunch break from 11:30-12:30, multiple smoke breaks, found cig butts on ground. When I went downstairs the guy was just sitting on the sofa. There was mud & dust all over the floor. That night 1 of our plastic vent deflectors fell & broke. I would expect better for $1000.

They were like a second hurricane. They caused almost as much damage as water surge. They were very disrespectful of property and people.? I am severely disappointed that this company is allowed to exist without any accountability. I would warn anyone not to let them near your home and/ or personal possessions.

DO NOT HIRE THIS COMPANY! I hired Servepro to do the necessary deconstruction, drying out and mold containment for my home after it was flooded by hurricane IAN. To be fair they completed the deconstruction portion of the job appropriately; however after paying thousands to them to remove any remaining moisture and spray for mold, within a few days of the job completion moisture and mold were found in my home. I made numerous attempts to contact them and request a refund for the specific moisture control and mold spraying charges. They have refused any refund. I am extremely disappointed and dismayed in their work and total lack of willingness to settle this dispute. I would never hire them again. In order to make my home inhabitable again I had to contract with another company to redo their incompetent job. I do not usually write reviews but felt very strongly that I needed to warn others not to deal with this company.

The ServePro team of Tanner, Javier, and Andres in the Hendersonville service area should be recognized! They were respectful of our situation, clear in communicating the process, efficient in completing the first stages of cleanup, and made our roof leak a whole lot easier to deal with. If disaster ever happens again, we won't hesitate to call ServePro right away!

ServPro carpet cleaners James and his girl Friday, Sam came to clean carpets and upholstery dirtied by my burst pipes. They were very conscientious and considerate. Areas that they cleaned looked remarkably better, almost like new. Quite a difference. Thanks to you both for your hard work!