ServproReviews of servpro.com

They destroyed a lot of items when cleaning up after the hericane. I was in contact with Chris Mack who is very problematic. He does not respond to phone calls, text messages or E Mail. Check bbb where they show many problems with this Company.

A project that should have taken a couple of weeks is now entering its 6th month. Servpro will not give us a project plan and they do not give us notice (more than 1 day) of any work to be done. One morning an electrician showed up at our door to do work and Servpro never notified us. Servpro ordered the wrong tile and the tile installers they subcontract are not knowledgeable. At this point the work is still not done. Still no project plan and thanks to Blink, we know they are trying to skirt the issues and not spend the money to finish the project correctly. I could go on. In summary...DO NOT use Servpro. Run!

My experience was excellent. Kelly Dockins, Mollie, and John Slater were very professional and made sure everything was done correctly and perfect to my standards. They kept me informed of the schedule which I really appreciate so I could plan my day and I did not have to leave my home. I thank them for their expertise.

It took 13 months. Got them out! Pathetic repair persons with NO concept of how to paint, rebuild floors, tile and grout was a mess! Tub tile was not consistent with spacers. Im still cleaning up after them. The person in charge of my project used funds for himself from my ins. co.

Dominic came and placed 2 fans to dry out the utility room. He said he'd be back the next day to check on the machines. He did insist on a check for $700. before leaving. No problem. The next day he didn't show however, a fuse was blown and a fan not working. I called. He said he couldn't come for 2 more days ( on Friday).. I informed him he blew a fuse. Funny, he came that afternoon He was able to get to the box. Then he said he was going to take one of the fans.. I said NO. You made me pay for 2 fans for 3 days. I want 2 fans for 3 days plus the nine hours the fuse was gone. He left. Wanted to know how I knew a fuse was blown. I told him anyone could hear the difference in the sound of the fans while standing on the porch. He agreed to pick up the fans on Saturday. He did and in the process of restoring the room he unhooked the washing machine. I didn't know that until he left. Here it is Monday at 5:30 pm and I'm still waiting for him to hook it up. He was supposed to be here Sunday. At 6 am on Sunday he texted me that he had to go to Venice, which is a 2 hour trip and he couldn't come. At 11:30 he texted me he could come "soon". How soon can it be if he's in Venice? Besides, I was leaving so I didn't answer him. At 4 he had someone else text me, from Sarasota, that she could come, but I* still wasn't home, so I ignored it. This morning Ryan called and said he could come. He was supposed to be here at 3; it's now almost 6. I called the number he left but the mailbox hasn't been set up.Do Not use this company.

In September 2022, Servpro came to clean water damages from a stack problem under the roof, in 3 kitchens above each other. They did a good job of removing the damaged appliances, cabinets, molded walls. Also drying and sanitizing the kitchens. However, their workers were careless: they did not cover the floor during wall demolition. Result: damaged floor. They piled up tools and stuff on my stove without protecting it. Result: damaged enamel. It was understood that, after talking getting the State Farm insurance figures, they would do the remodeling of the 3 kitchens. Since February, we have had no follow up or response to countless emails and phone calls. So several months later, we assume that they do not want to do the work. It would have been courteous to let us know of their intention, so we could make other arrangements sooner. As for the damages to my floor and stove, no answer either.

If I could give them less than one star I would. As a dissatisfied customer, let me share my experience with SERVPRO. I contacted them when my basement got flooded, and Bart and his team arrived promptly. However, my frustration started to mount when I requested a quote but never received one despite their promise to provide it. They worked on a Saturday, and Bart assured me they would return on Sunday at 8:30 am, but they showed up half an hour earlier, disrupting my plans. I kept asking for a quote, even sent a text message, but never got a response. To make things worse, they left their machines at my place for several days, although they promised to return on Tuesday and only showed up on Friday. I found this highly irritating. When I voiced my concern about the cost, Bart ignored me and promised to speak to my insurance company, but it turned out that the damage was not covered, and I received an exorbitant bill for $4700. Overall, my experience with SERVPRO was highly frustrating and disappointing.

Terrible experience. Our basement flooded. Servpro came over, assessed the situation and told us it would be $4500. They later billed us for $6100 without giving us any reason why it was more. On top of that, the quality of work was awful. Their main job is to get rid of the water from the basement but there was still standing water after they left the first day so I had to mop up several puddles myself. They also left 2 sopping wet rugs in the basement. One of the 2 dehumidifiers we discovered wasn't even working at the end of day 2. They charged us for floor coverings to "protect our floor" but didn't cover the carpet landing on our stairs or properly cover the hardwood floors in our kitchen. We've been trying to resolve this issue with them for weeks but no luck. When asked to speak with the owner they say "he's a busy business man, he doesn't have time to call you".