ServproReviews of servpro.com

Servpro came to my house after a kitchen fire. They were fast professional the entire time. The only delay was waiting for the insurance company to sign off on repair. We're in central Oregon , LaPine and Alex and shea were hands on managers that educated us in required repair and processes. They finished today and we're outstanding all the way. I cannot thank them enough for treating us so well.

Servpro came over after another company dropped the ball! Joe was very professional,he communicated everything to my wife and I and was accurate every single time! I would highly recommend Servpro out of Helotes! Joe was reputable and honest what more can a client ask for!

I had a fire in my basement and my insurance company sent these scumbags to my house. Day 1, I was at work, my son was home dealing with them for me. They tried to steal tools and other supplies, and none of them spoke English so my son had trouble telling them to cut it out. In the end they got my gas can and snow shovel. Day 2, no issues happened and I was able to steal back my gas can, now full of gas, bonus. Thry also gave back the snow shovel when the head guy yelled at them. Day 3, found damage done to a car I had sitting in the driveway. Parts of thr car were removed and found in the pile of bags they were getting rid of. I didn't inspect for further damage but was told the door no longer opens, the battery was disconnected, scratches all over the door. The front of the car was damaged from an accident but besides thr brakes which I didn't get a chance to finish it was drivable. Now it's not. They won't be coming back to finish the cleanup. I am doing it myself from here on. Other issues, all I needed to get my house livable is a new breaker box to get the power back on. The only thing I wanted done by them or anyone insurance sent. It's been a week now and I still have no power. That also means no water. But I am still here. They are scumbags on every level and should be shut down.

I would not recommend ServPro they took to long to complete job 4 months now and still going all they had to do was clean the house after fire. They never worked a full day let alone a full week they went for weeks at a time with no one showing up, we found booze bottles out side ( we don't drink ) they stand around don't do anything they also broke a lot of our furniture. Mike said we would get to look at everything before it was trashed and e didn't see 1 thing. I told Mike not to touch my great grandparent hand made table ( over 100 yrs old ) the worker trash it. they never finished removing walls as directed by inspector. They busted up a lot of the crafts and furniture upstairs by throwing it in an attic.

The team sent by Serve Pro in Foley AL did a very good job getting the water out of my home. However, make sure you understand that ANY personal items they remove, and no they do not go over this with you, will be held until your insurance company pays every dime owed to Serve Pro. Of course as you are under extreme duress with water all over your home, a form is handed to you and you are told to sign so they can begin work. At no time was I told that my belongings could be held hostage. I'm sure it was in the fine print that I was far to busy to read. My insurance company paid $7200 toward a $7700 claim and my 11x14 area rug was held hostage until State Farm paid the final $500. Also, be sure to examine every square inch of your home for any damage caused by serve pro workers. Take photos and turn the damage in immediately. I made the mistake of waiting so the damage was blamed on the plumber who was not even working in the house at the time of the damage. The hot water heater was already removed and serve pro tried placing the blame for a hole in a door on the plumber. The door was folded and put in a closet with the damage not showing. Had I known I had only 60 days, believe me I would have discovered and turned in the damage immediately. BUT, they still would have denied it and would have said I could not prove they did it. For water removal they are fine but do not trust them to treat you fairly and do not allow them to take anything from your home. I was advised not to use them and given the name of a company from Daphne AL instead. However, my first inclination was to call serve pro as they do have a "name" out there. By the time my contractor warned me to not use them, they had already arrived at my home. Just things to be aware of.

I’m overwhelmed with the professionalism of every ServPro employee! Had a devastating flood and they removed everything for extensive water mitigation in 2 days. The Restoration manager contacted me immediately to begin the arduous process of rebuilding. My stress went from a 10 to a ONE because they are moving the process along quickly, with minimal mess - they take care of everything. Best experience and I can’t thank each employee enough!

I highly recommend the Servpro team of Sumner County. The one person that stood out to me was Cheyenne she was very professional and nice.

All the guys, Kevin B., Mark S., Ryan P., Matt B., Levi, Noe, Ryan H, and Beth kept us calm, in the know and on track when we had a recent freezer feeder waterline to burst in our kitchen, dining room and living room, filling the floors, cabinets and carpet with water. Don’t know what we would have done without them all keeping us updated and sane. Thanks from The Mashburns.