Took a minute for the part needed to arrive, but everyone was courteous, respectful & helpful. Job completed to our satisfaction.
Response from ServifyOct 18, 2023
Thank you for the feedback. Your positive feedback will help us deliver our services with more enthusiasm and passion.
VP
V P.
Great communication and quick response
Great communication and quick response. It couldn't have been easier.
Response from ServifyOct 18, 2023
It's always good to see customers happy! Thank you for the feedback.
JL
Jason L.
Good service
Good service, I received my new phone on time.
Response from ServifyOct 16, 2023
It's always good to see customers happy! Thank you for the feedback.
QA
Quintero A.
So helpful
So helpful,
Did not have part un stock
Rep searched all over to get part
Repair was perfect, like new
Response from ServifyOct 9, 2023
It's always good to see customers happy! Thank you for the feedback.
BA
Bill A.
Seamless and VERY satisfied
The entire transaction from start to finish was seamless. I made the phone call to initiate my claim at 9am on Saturday 9/23 and by 6pm the same day, my phone was fixed (as good as new).
Response from ServifyOct 7, 2023
Thank you for the feedback. Your words of appreciation are a great source of motivation for us.
RN
Ron N.
Samsung at The Americana Mall…
Samsung at The Americana Mall (Glendale) and the mail-in service, both did a great job taking care of my replacement phone. Very happy to have my Flip restored and working again.
Response from ServifyOct 7, 2023
It's always good to see customers happy! Thank you for the feedback.
DR
Dominic R.
Mediocre at best. Servify doesn't seem to care about the actual repair experience...
Mmmm. Where do I start. So I have a Galaxy Z Flip 5, which is relatively new and after about 12 days of having it, it had a very tiny LCD defect in the middle of the internal screen. Samsung said I could return it, but I wouldn't be able to replicate the pre-order deal, if I re-ordered. Luckily I had the insurance, and filed a claim, but the local store, uBreakiFix, didn't have the "color" for my screen replacement yet (they later explained to me they had to replace the entire housing of the phone, hence why the color needed to match).
Anyway, I called the store a few times and was still waiting on the color. I decided to email servify to see if I could just change the repair facility and send it to Samsung instead. They sent me this boilerplate email in reponse, I don't even think they read the email, that helped with nothing and basically I had to recreate the entire ticket from scratch.
At this point I was kind of ticked, and sending it to Samsung would have been 10 business days+ without the phone. Eventually I decided to wait and a week or so and they finally had the color. I dropped it off after lunch and it was fixed same day and picked up before the store closed for the day.
uBreakiFix gets 5 stars because this wasn't their fault.
Servify I hesitate to give more than 3 stars, because the experience was kind of garbage for a ”premium” insurance experience.
Response from ServifyOct 7, 2023
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
DU
Duane
Took care of claim quickly and helpful…
Took care of claim quickly and helpful to find a local area for repair.
Response from ServifyOct 7, 2023
It's always good to see customers happy! Thank you for the feedback.