ServifyReviews of servify.tech

Galaxy Watch 5 quit tracking sleep, did chat with support, no resolution......they sent a refurbed watch with 1 yr warranty........quick and very satisfied

Servify did an excellent job of handling the replacement phone. I would highly recommend them to handle your phone coverage.

I accidently dropped my Samsung S23 Ultra on the very day I ordered a Samsung S25 Ultra. It would not have been so bad, but I used the S23 as a trade-in to take advantage of Samsung's great trade-in rebate. I was all set to change my "undamaged" listing to "damaged", when I happened to remember that I purchased an extended warranty, which included glass damage replacement. I contacted the agent who instructed me to go to any authorized Samsung service center. To my surprise, the service center I chose had the glass replaced in less than 3 hours. To add benefit to this, the deduction (90.00) was waived.

Only my last service was good. All other service over the last 3 years have been horrible. The samsung care +. Program claim filing is for the birds. I would say half if not more of the customer service agents I have delt with where boarder line rude. Twice I have had to ask to speak to a supervisor. One if those times he actually refused to put a supervisor on the phone. Even tried putting someone else on The phone to act like a supervisor, Luckily she did not. I am so did satisfied with the care plus program. I will not be renewing my subscription and I have multiple scripts. I even considered going to the dark side but figured why punish myself for your guys downfall. I have had to many problems with your devices not to have insurance on your devices. Seems like samsung makes them to break just so you have to pay for a subscription or buy devices more often then you want. Just another way to get more money from you. Samsung is almost as bad as the state of California (not something to be proud of). I will not be renewing any of my subscriptions. I will instead be giving my money to tmobile for there insurance. All though it is more monthly. They have yet screwed me in the 10 plus years I have been with them. Unlike you guy who try to screw me every chance you get.

Overall everything was quick and efficient and repair turned out better than expected.

Friendly fast setvice. Good quality products. Day trip drove down to Kissimmee for the day 1hr 10 min drive. Wish there was one closer to home. Happy to get my phone back the same day with in hours. Worth it.

If I could give Servify negative 5 stars I would! My Samsung ZFold 4 has broken. I have an insurance plan through Samsung which is 3rd party run by Servify. Their website and claims tells me they can't help because I haven't paid for my insurance. Billing recognizes I HAVE paid (it's on credit card autopay and has been for 2 years!). There is no override so the promised "resolution same day or next" has been delayed for a week because of "technical issues on their backend." Ummm... this is a service I'm paying for. It's not like they're doing me a favor. The incompetence is surreal. It's been a week since trying to get the "1 day repair or replacement" promised and in the last call I had with a supervisor I was asked to "be patient" and it should be resolved in 24 hours (which is what I was told yesterday and the day before and the day before that). So don't take Samsung's insurance. Get insurance elsewhere and make sure Servify is NOT the third party they use. UPDATE: After a week I received an email and a text saying my issue was resolved. I went to the Claims page and got a NEW error message that 'couldn't verify my address.' Meanwhile, I'd had the SAME issue in the past with my same phone and at that time they were able to verify my address. I had to call and was transferred to 4 different reps. About an hour later, I was told I'd have a new phone by tomorrow. I hope so, but I no longer believe anyone at this company.

The whole process was simple and straight forward. Next thing I know I am signing for my replacement phone from the delivery guy and I am on my way with a good working phone again (only took a couple days to receive phone). I just followed the instructions that was sent in the box to send the old phone back and a couple weeks later I received a notification that my claim is all good to go and I don't owe anything (good lol). Happy customer here!