ServifyReviews of servify.tech

Easy Peasy!

Best and speedy service ever

Followup : After the issue was escalated, I was given the option to take my phone to a local repair shop associated with Samsung Care+ and they repaired my phone in short order. I am satisfied that the job was completed and I have my modified my review score, though my experience was still not perfect and hopefully this will not be repeated in the future for others. - Richard (Original Post): Very poor experience with Servify, which is part of Samsung Care+(in case of damage to your phone). I would not have purchased Samsung Care+ if I had known it would be this bad. I spashed some water on my Samsung ZFold7 in early July and some of it got into the hinge. Normally this hasn't been a problem since it is IP rated for small amounts of water exposure, but this time the front screen went dead. I sent it in, they repaired it in about a week, but when they sent it back my inner fold screen was clearly damaged. I take VERY good care of my phones and never drop or scratch them, so I immediately noticed the damage. I promptly sent them an email the next day with images of the damage and they told me they would get back to me. At a random time during the day they sent me a phone call which I missed, and they asked me for a good callback time. I sent them messages three times offering them clear callback times, these messages weren't answers but I finally got a callback 4 days later after the weekend. I told this person my problem, he gave me his email and number, and he has not responded to anything I have sent him since he called. It has now been 2 weeks since they first sent me my phone back and it arrived damaged, and I receive no responses from text or email, and phone calls are automated AI. This has put me out of my main phone use for over a month now, and I use it for business. I would not recommend this company to anyone if they care about their time and the items that they send in, and I will be avoiding buying Samsung's Care+ insurance package if this is the type of company that will be handling claims. The box they sent my phone back in was not very durable or protected, so I suspect some of the damage may be done during shipping, but I cannot be sure it didn't occur at their office. - Richard

claim was approved the next day. They didn't ask you 21 questions so I was done with the call in less than 10 mins. I usually don't use the warranties bc of the timeframe without my camera but with this service, I received my camera in less than 2 weeks. Another thing I really liked was the updates on when the camera was received to step by step on what they were doing to my camera. It made me feel safe bc this is a really expensive camera.

Ubreakifix guys did a wonderful job. I was VERY unhappy at first but after four days of meddling between samsung agents, claims, ordering of a screen, and samsung system malfunctions.. we finally got my screen fixed. Im to exhausted after dealing with samsung to go on but ubreakifix made it right. After doing some samsung history i have come to conclusion that it has become so complicated and stressful. It has alot to do with samsung outsourcing their customer care operations to international call centers to save on labor cost. The guys over at ubreakifix were very patient, professional, knowledgeable, and understanding towards my frustrations. They were also very busy at the time and just handled everything very well.

Quick response and quick repair

not complaints it was excelent

Was a painless experience would recommend them to people