ServiceTitanReviews of servicetitan.com

Service Titan is a game-changing software that our plumbing business has been using for the past five years. We can confidently say that we cannot imagine running our business without it. This all-in-one software provides us with a wide range of solutions. The marketing tools that Service Titan offers have helped us increase our online visibility and improve our customer engagement. The reporting features have also been incredibly useful, as they allow us to track our progress and make data-driven decisions. In addition, the employee management tools have streamlined our processes, saving us time and resources. In addition, the community of businesses that use Service Titan is also an invaluable resource. We have been able to connect with other businesses in our industry and learn from their experiences using the software. This has been a great way to stay up-to-date with the latest features and best practices. Overall, we highly recommend Service Titan to any service business looking for a comprehensive software solution. The features, support, and community make it an essential tool for running a successful business.

We have been with Service Titan sense November 2019. Its been Ok they great selling all the products but there success team not been good at long. We are now part of a overall good and we have to sent to appointments with them. They do not call us to see if they can help us glow or look at other ways we use Titan to make it better. We also pay for marketing pro and pricebook pro and never hear from out pro teams. You have do all this without their help. They say they will but it never lasts long.

ServiceTitan has helped double our revenue since we signed up. We know have the ability to give our clients multiple options and let the client choose what best fits their needs. Also with reporting and KPI's. Reports I never thought would be possible to produce on our own ST has them. These reports help with inventory, marketing and Tech performance. With marketing pro we have been able to cut our Google expances down. Thank you ServiceTitan

Constantly innovating and creating exciting new products(this could also be a weakness if it's overdone). Service Titan seems to listen to their users for the most part on changes they like to see. It's the back end stuff, accounting/budgeting/financials, that they've started to touch on that will take it to the next level.

Service Titan is wonderful and I HIGHLY recommend it to any trade business! The reason that I gave it 3 stars is due to some issues with project management for multi-day jobs. If that worked perfectly I would have given 4 stars. I am reserving 5 stars for when they are all-inclusive and there is no more exporting to accounting software!

ServiceTitan is a fantastic platform The features of the software are great and really make running a business a little easier. However, customer support has been lacking recently. We used to have a dedicated contact at ServiceTitan to help us with any questions and recently that has been taken away from us. Instead we get an email address we can ask questions to and wait sometimes up to 2 days for a response. Very inconvenient.

Been with ST for 5 years, always getting better. We are growing with them. Always growing pains but always improving and worth every penny.

The picture that their sales people are painting for you is beautiful, no Doubt. Unfortunately the software is nowhere close to a final product and I am not sure that if it will even get there. They became so large so fast that I am not sure they are prepared for this massive work load. All they can do now to introduce “amazing products and feature” that they know deeply that is not working 100% and unfortunately their software engineers are too busy trying to impress the investors and they do not have the resources to fix their existing issues. This company will go down soon if they continue chasing the money and do not respond to their customers complaints. We are still with them and we are still hope that they will be able to pull it up but we are seeing problems increasing rather than decreasing and unfortunately they are busy with MORE IMPORTANT stuff (new products for new investors) I suggest if you are not with them do not sign up now. Wait till another year till they fix the bugs and issues. But if you are with them I am not even sure what to do because we are in the same boat together and we are trying to play with their rules (we do not have any other option). Recently after 6 months of training for their Payroll Pro, and after we switch from QBO payroll to theirs Payroll Pro we noticed their team are not even understanding the importance of time for running payrolls. We were having issue telling them what specific payroll items we need to have and each item needed to see to specific chart of account. But they never told us they can do it and ST is having issue integrat with our accounting software, after running 3 weeks of payrolls, I told them I need to talk to their director otherwise I won’t run anymore payrolls with them. The director simply said, WE ARE SORRY WE WRE GOING TO SUNSET THE PAYROLL PRO AND WE WILL GIVE YOU $3000 FOR THE HEADACHE WE HAVE CREATED. I told my payroll manager to run they are bunch of unprofessionals that I don’t even know how to put it together describing them. It’s like playing chess with a monkey. Their other issues are the following 1. ST is not integrating with QBO. Don’t listen to them. Their sales people are extremely good convincing the potential clients. 2. If you have QBD you are in better position but still have issue for the bills that are exporting to QBD. The bills (from Purchae Orders) are not landing under client sub account ( location). Your book keeper life will be miserable. 3. Do not even think about doing payroll with them 4.They were never able to help us to integrate with their own approved vendor. GPSTrackit. And all we did paying 3 months of subscription to GPStrack it. Both engineering team were involved and it took 3 months as their mutual client to finally decide to cancels it. Then I learned their GPS is coming up soon in about a months and they are going to force you to change to third new pro product. Do your due diligence. Again all they are saying now is everything will be under one platform and the picture they are painting is beautiful. 5. Yesterday we noticed that when booking a job from an estimate, when office is trying to complete and invoice the client for the estimated items the software turning all of the related materials Charegable and making the invoice price to be almost double. They are saying “they do not know why is this happening but they will Escalade this to the back end team. “ This sentence is on a post it in front of their technical support team. Even after my review they will say it without reading the Holywood thing. I suggest do not sing up yet. If the product works it will be one of the most amazing products but I hope they be able to get there and not disappointed thousands of contractors that they brag about being one of them growing up.