ServiceTitan Reviews | Read Customer Reviews of servicetitan.com

ServiceTitanReviews of servicetitan.com

4.0396 reviews
Administration & Services
800 N. Brand Blvd, Glendale, California

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ServiceTitan

About ServiceTitan

ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.

ServiceTitan (servicetitan.com) has 396 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: servicetitan.com
Website: servicetitan.com
Category: Administration & Services
Location: Glendale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ServiceTitan reviews

396 approved reviews, newest moderated first

nichole M.
Aug 6, 2025
Nick Stires always has the answers and…
Nick Stires always has the answers and is super helpful
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Aiden C.
Aug 2, 2025
Overall ServiceTitan is great but there…
Overall ServiceTitan is great but there are a few features that should be changed. 1- found the app is laggy while trying to select photos before uploading. 2- I can’t call customers from the app and instead have to copy and paste the number into my phone 3- font size is way to small (even drop down menus are so small and it’s hard to read) 4- can’t customise your settings to how you like it like changing date format or font size for better viewing 5- I’m in Australia and we use the day/month/year format I believe we should be able to change features to suit Australians better Please read this a get some ideas service titan. Overall is a nice app
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Patrick H.
Aug 1, 2025
ServiceTitan has been a game-changer.
ServiceTitan has been a game-changer for our business! The platform is intuitive, easy to use, and makes scheduling, dispatching, and invoicing seamless. It keeps everything organized and saves us so much time. The reporting tools are fantastic, and customer support has been top-notch. I highly recommend it to any service business looking to streamline operations.
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Lisa M.
Jul 30, 2025
Stormie Schaible
Stormie Schaible was the best and her supervisor was great. She made it feel easy, love service titan and the whole on boarding team.
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American F.
Jul 29, 2025
Third World Country Customer Service Suck
ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the United States. They Don’t Understand our Needs or Our Culture. It’s like talking to a robot. ServiceTitan if you are Charging American Dollars for your Services you Should Provide American Support = Support Personnel Located Inside The United States.
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JoshM
Jul 26, 2025
Titan is hands down the best software…
Titan is hands down the best software we’ve ever used. It’s incredibly user-friendly, and the team is constantly making meaningful improvements—not just to their Pro products, but to the CORE platform as well. We’re genuinely happy to work with them and consider Titan one of our most valuable and beneficial partners
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George
Jul 16, 2025
Very happy with Adam Hennager
Very happy with Adam Hennager. Overall great software. Constant improvements to fix issues but comes with a bit of reshuffling Ops to accommodate. Apart from Adam, it does feel like the personal touch is not there as much as it used to. Maybe ST grew too much, but i would like more chances to learn, grow and become more involved in special projects and groups.
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Daphne R.
Jul 11, 2025
Mary is super helpful and…
Mary is super helpful and knowledgeable. Also, she responded very quickly with a great solution! You should be proud to have her as representative of your company!
Response from ServiceTitanJul 14, 2025
Thank you so much for sharing your experience, Daphne! We're glad to hear you're finding value in the relationship with your CSM, Mary.
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