ServiceTitan Reviews | Read Customer Reviews of servicetitan.com

ServiceTitanReviews of servicetitan.com

4.0396 reviews
Administration & Services
800 N. Brand Blvd, Glendale, California

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ServiceTitan

About ServiceTitan

ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.

ServiceTitan (servicetitan.com) has 396 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: servicetitan.com
Website: servicetitan.com
Category: Administration & Services
Location: Glendale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ServiceTitan reviews

396 approved reviews, newest moderated first

Shawn C.
Oct 24, 2025
Laura is always helpful
Laura is always helpful
Response from ServiceTitanOct 27, 2025
Thanks so much for the wonderful review, Shawn!
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Elizabeth S.
Oct 17, 2025
Working with Rebeka Hovsepyan
Working with Rebeka Hovsepyan, Mariam Danielyan, and Miskath Ahmed has been one of the best experiences I've had. They are concerned that questions get answered and offer a helping hand whenever it is needed.
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JOSIAH
Oct 2, 2025
Not worth the time or the money
Not worth the time or the money. You will spend 2x or more time than they say to implement the program. we were at 2x the time with no end in sight. Our crews couldn't access things and we were no where near a go live date 9 weeks in. I would NEVER recommend this product.
Response from ServiceTitanOct 27, 2025
We're sorry to hear this has been your experience. If you would like to email [email protected] and we want to do what we can to help resolve your issues.
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Joe M.
Oct 2, 2025
Imani is NEVER to busy for us.
Whenever we bring an issue to Imani its usually urgent (on our end) and she never ceases to amaze the levels and hoops she will jump through to get us turned the right direction. We consistently feel like we're spoiled and her only client which speaks volumes as I am sure her workload is large. She is the epitome of someone who gets things done. No stone left unturned.
Response from ServiceTitanOct 27, 2025
Wow, this is exactly what we love to hear, Joe! Thank you so much for sharing your experience with your CSM.
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Josh N.
Oct 1, 2025
Service Titan is the worst crm and…
Service Titan is the worst crm and software company Ive ever delt with. Bar none. Terrible systems, awful product, worse customer service and launch. Complete joke. Avoid at all costs. I would give negative reviews if I could
Response from ServiceTitanOct 1, 2025
We're sorry to hear your about your experience with ServiceTitan. It doesn't look like you're currently a customer, but we will share your feedback with our team.
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Tim F.
Oct 1, 2025
Service Titan
From sales to implementation - they have been great!
Response from ServiceTitanOct 1, 2025
Thanks so much for the review, Tim!
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Theresa
Sep 29, 2025
Always friendly and helpful
Always friendly and helpful. IF someone does NOT know the answer, they find out for you. I have never had a bad experience.
Response from ServiceTitanOct 1, 2025
We always work to make sure we can get you the answers you need. Thanks for the 5 stars, Theresa!
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Boeschen Heating and C.
Sep 25, 2025
Our Success Manager Makes a Difference
Working with Katharine Castillo has been an absolute pleasure. From day one, she has gone above and beyond to make sure our team at Boeschen’s Heating & Cooling gets the most out of ServiceTitan. She doesn’t just provide answers, she takes the time to understand our unique business needs, walk us through solutions step by step, and follow up to make sure everything is working seamlessly. It’s rare to find someone who combines technical expertise with genuine care for their customers, but Katharine does exactly that. Thanks to her support, we feel more confident navigating ServiceTitan and implementing processes that will help us grow. She is a true asset, and we are very grateful to have her as our Customer Success Manager.
Response from ServiceTitanOct 1, 2025
Wow, thank you so much for this wonderful review. We appreciate you sharing your experience with your CSM.
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