ServbankReviews of servbank.com

This company still has not applied my December 2023 mortgage payment. They have it in suspense. I called in late December to make my payment and I was told I only had to pay 842.50 that month because I had previously overpaid 250.00 so the two totals together would make the whole payment... 842 is still in suspense and not applied so it looks like December isn't paid. I called in twice and received no help. One department transfers me to another then they can't help and tell me to call back. I scheduled Januarys payment which the associate told me the amount I told him to pay was the wrong amount so now that was short 32.00 and is in suspense too. I called again today and paid the 32 bucks because they messed up but the truth is I simply want this resolved already. I don't want my payments in suspense and I don't want to have to keep calling back. I want the payments applied to my account and my account to show I am current. Extremely frustrating situation all around. Issue was FINALLY resolved on March 3rd after our numerous phone calls but this shouldn't have been an issue in the first place. On paper you guys made it look like we were "behind" on our mortgage when you guys had the funds in suspense for some reason all along.. You simply didn't apply them to our account. You locked us out of our online banking too because we were "behind" but yet again the money had been paid months ago. I still don't understand how you had the money for months just sitting there and no one applied it to the account. Not one I am sorry for the inconvenience we caused you either. Ended up suffering a heart attack from the stress of everything.

Escrow analysis completely wrong. They used one correct half year payment and doubled it for second half year payment. They claim this is their calculation. ??? When I’m telling them they are wrong, and ask them to check the payment they just made on my taxes 3 weeks ago, they still don’t believe me. I called my county and they said, yes, they are completely off my a whole payment. But no one at the bank can understand. Their phone system is an endless loop and they don’t bother to call you back when you leave a request for a call. Horrible, time consuming and frustrating experience. UPDATE: 6/13/2023 Mario from Customer Experience reached out to me and I have received a new & corrected escrow analysis.

terrible, they have not paid tax bill for our first year ( last april) so we had to they are suppose to pay our condo ins , amica sent them bill twice impossible to call, all automated, up to now they have $12,000 in escrow yet pay nothing 93 crest ave, unit two, winthrop mass