ServbankReviews of servbank.com

Ever since changing to ServeBank from the Moneysource been like a Scumbag Chicago bank All they care about is their money not people suffering from hurricane water damage in Sarasota. Sean Rhategan Lakewood Ranch FL

I have called Servbank and I asked a simple question I asked if I could come into there Oswego branch and give them a Cashiers check to pay off the Mortgage and this woman says to me we only do savings and checking here at this branch even thou this is the corporate headquarters. To me this makes no sense at all. I wanted to walk in a pay them that at least they would give me some kind of note or the original note that I signed for the home, MERS has to be somewhere in the system honestly I will never deal with these people again

At first contact was to ask for help with a February payment. They increased my payment for 3 months. After paying all my payments and regular mortgage payments, they have been charging me/ claiming I’m still behind a month!! How can that be? I’ve talked to so many different people and apparently I am still wrong. So since there is so extra income I paid the extra month they say I was behind. Because even though I keep asking what happened to those extra 3 payments ?? It should’ve put me back on track. I CANNOT wait till we can qualify for a refinance!! I Dislike this ServBank!!! They don’t know how to explain things and if you call for help? In the end they are worthless and I should have borrowed the money from someone. Will never call them again.. You are very wrong for what you have done!!!! Never again Maria and Joe

I’m concerned this isn’t a real company. I’ve had such a bad experience. Has anyone at all confirmed this is a legit company? Thank you. When I call in, there’s no one that has any information regarding my supposed mortgage that is now unknowingly held by ServBank. Your customer service line is to a foreign country and there’s is significant difficulty regarding language barrier.

I have tried for over two years to work with servbank on my husbands estate. There is no reason why, there is no person to contact just sending all the information back over and over again. No one will talk to me , but yet they want the payment every month on the loan. Who runs this company ? There is no reason a widow whos siganature is on the loan , one whos husband was a veteran and on a VA loan should be treated so poorly or anyone should be treated so poorly and costly , I have an attorney trying to help, and he cant believe how poor their costumer service is. I have never seen or been treated with such poor customer service , almost three years trying to work this out.....They told myself and my attorney that some guy not realated was my husbands personal represtative because he was still alive...What the hell you have 3 death cert. that I have sent you. How in the hell do you make some randome ass guy off the street my dead husband PR over our loan I signed on.....Something is very wrong at this place....Servbank you have explanning to do.

I will say that the ladies I spoke with were very professional and helpful, BUT, I have had nothing but problems since my loan was changed from a different lender Servbank. At the time my husband passed away, the loan was with a different company and my name was is not on the loan. I was able to call that company anytime and find out information on the account. Servbank will not answer any questions on this loan because I’m not on the account, however, they have no problem cashing the checks that are in my name every month. I was told that paperwork would be sent to me to add myself to the loan, but never got it. I did receive a notice that they do not have proof of my insurance. I emailed my proof of insurance in the beginning of June and received confirmation that they did receive the documents. I get a letter in the mail just over a month later saying they have not received my proof of insurance and are going to purchase insurance for me and that will increase my monthly payment. I called today to straighten this out, but they cannot answer any of my questions. So I’m assuming they won’t accept the documents because I’m not on the loan. But again, they gave no problem cashing the checks that are in my name. I never had any problems with my other mortgage company. This is a ridiculous policy and I hope I receive paperwork this time so I can get this fixed.

What is the disaster in Texas 2024? July 8, 2024 at 5:37 a.m. Hurricane Beryl made landfall near Matagorda around 4 a.m. Monday as a Category 1 Hurricane, according to the National Hurricane Center. The storm strengthened through Sunday evening and had maximum sustained winds of 80 miles per hour when it came ashore. If I could give this bank a neg 0 I would. This bank has the most unprofessional ,unconcerned , no empathy having folks I have ever seen or heard from in my life!

This is the worst mortgage loan servicing company I have ever worked with in my 71 years and having several loans. They assumed my loan from another servicing company starting July '24. I paid them the due mortgage through "bill pay" at my bank (Wells Fargo). It was due 7/1/24. I paid it 6/28/24 so it could process. It posted to them 7/2/24 and was returned to me 7/5/24. I called them twice to find out why it was returned and then given new info to have my bank resend the payment on 7/5/24. I just called them again and the agent was incompetent. I got the run around for 36 minutes and then waited on the line (as they instruct) to take their survey. After 5 minutes, I hung up since clearly he was able to avoid the survey with me. I called back, again, and was told the new agent could not transfer me to a survey for him. So I was required to get info from my bank to prove I paid the mortgage so they could research why they returned the payment and to supply them with info for them to find out why I was having a problem. They are terrible customer service and clearly don't care about the customer experience or assistance.