ServbankReviews of servbank.com

We lost our home to a fire and it has taken us weeks of jumping through hoops to try and pay off our mortgage. Each department would send us to another department and we would have to start the process over again. As of this post, we are still waiting for them to process our insurance payment so the mortgage can be cancelled. Also, knowing we our home was a total loss, our escrow was sent to our insurance company to renew our policy for another year, but they did not pay our escrowed property taxes. It has been a battle from day one with this Mortgage Company.

I have always trusted Servbank until recently. After hurricane Milton, I applied for assistance 3 times. The reason it was 3 was because each time I was accepted for assistance I received letters stating my mortgage payment was late. I would call Servbank to inquire only to find I was NOT accepted for assistance. 3 calls accepted and 3 calls denied. NOW we have a problem….

Servbank bought my fiances home loan a year ago and have had nothing but problems since. They are always sending certified letters and calling him threatening to take his home unless he makes a payment. Hes been making 2 or 3 full mortgage payments every month and something always happens. They claim they didn't receive it, one time they sent back a money order!! Ive been a witness to him setting up auto pay multiple times and again something ends up happening on their end. Countless times ive listened to and recorded his phone calls with them. They obviously don't communicate amongst each other. By the end of each call it sounds like everything is taken care of but a couple days later, another call with same issues. Hes asked questions and most the time they can't answer them. They trip over their words. There's been several times we asked where they were calling from and they say from an offshore location. Seems like such a scam!!! Its infuriating!! Would be helpful to actually talk to someone within servbank and not offshore. Feels like ground hogs day

Will not resolve a simple issue. We pay our homeowners insurance directly and they will not remove from our monthly mortgage payment. I’ve been calling them and providing information for 4 months. They outsource their Customer Service (outside the US) and theres no way to escalate the issue. No corporate headquarters, nobody to discuss with. I just get the same scripted response on the phone.

by far this is the worst mortgage company on the planet. Unauthorized charges withdrawn from my account . Money owed never received. Terrible customer service. Just a all around terrible experience.

The app to pay your mortgage is the absolute worst and most frustrating experience I have had with any app out there. Every single month when I go to log in I have issues! I consistently get wrong username or password. I have literally screenshot my login info and used it the next month and that next month comes and I get the exact same issues. I’m over it! The app N reds to allow for saving login (even though it says it has it the do not save it) or allow customers to use face recognition. Please fix this!!! I’m sure nobody else is going to pay my mortgage for me!!! Please get it right!!

Not at all pleased by the logical concept of company. Have been charged multiple late fees, unwarranted! Can't find my payments, bill me for not being able to find my payments submitted prior to due date. Being a VETERAN Super disappointed! Sorry you were able buy my loan without my permission. You have some of the WORST customer service. Can not wait to be rid of you.

Servbank recently purchased my 30 yr mortgage from another provider. Servbank is horrible. Payments are processed in Dallas. Their Phoenix location is their collections group. They're not even working together on the same computer system. When your payment clears your bank on the 3rd of each month, the Phoenix group can't even see that. You have until the 15th of every month to pay. The uninformed, clueless Collections group starts calling you saying you're behind on the 15th. I've been terrorized for 2 months since Servbank took over my mortgage. My payments have been on time. Servbank is hideous! Two depts, in 2 different states aren't connected and don't even update each other. Plus you need a translator for the interaction. I actually had 1 out of 8 English speaking reps, who spoke English but more importantly actually understood it. Servbank sucks! I keep getting useless Collections calls for no reason. OMG! The unwarranted drama! Servbank is a total nightmare!