ServbankReviews of servbank.com

I wanted to switch over to bi-weekly payments on my mortgage. The requirements stated that I will have to pay a full month of my mortgage to be enrolled into bi-weekly pay. This payment took place in January. The first bi-weekly payment took place at the beginning of February. I called two weeks later (maybe on Feb 26,2025), because the second payment had not been charged. And the lady helped me did it. But this is happen again in March. I logn in my account i don't see bi weekly so yesterday i called them and I was then told after looking at my account, the bi-weekly payments had been cancelled, not to my authorization, and in order to re-enroll,they said the option you need to pay another full month and haft amount of my mortgage to set up bi-weekly. I dont believe its fair that I have to be penalized for something that was not my fault. I am so disappointed and annoyed about it! I have had a mortgage for many years and never had a company like servbank.

I have had a mortgage for many years and never had a company like servbank. I switched my homeowners insurance and servbank never told the original insurance company that they were cancelled. I was paying for two insurances for well over a month. When I called servbank and asked why they did not notify the original insurance company that they were being cancelled I was told, we do not do that. In the mean time my escrow was sky high. All my other mortgage companies in the past handled cancelling and notifying homeowners insurance companies. I got servbank because of a buy out not because of my choosing. Very disappointed with them. Do not trust them at all.

I recently had an extremely frustrating and disheartening experience with Servbank as a company. This has going on since December. The Reps I spoke to were kind, thoughtful, and tried to be as understanding as they were allowed to be. Due to sudden income loss, we reached out to the "dedicated care team" for help. The initial process was so easy and made all our problems seem so light. But nothing was done as indicated. We got reported delinquent all while being told "our paperwork was in process and we had nothing to do on our end". Our credit score took a 104 pt. hit .... I have gone as far up as the supervisor being told I'm wrong with the only proof on their end. If I'm wrong or misunderstood something, so be it, but I would like to get a transcript of the conversations because I took notes and tried to be as meticulous as possible in making this decision. I don't take my finances/ bills/ credit score lightly. Nope, no transcript take legal action if you want that... What? On top of that, every rep. I have spoken with, despite their kindness, adds another little detail that wasn't added in prior convos. Just frustrating.

Servbanks escrow people are a disaster. First they overpaid my taxes, and when the county returned the funds, the did not credit them to my account. Second, I paid my own taxes directly and called Servbank to make sure they did not duplicate the payment. Three weeks later, they don't have in the records that the taxes are paid and plan to duplicate the payment.

This mortgage company is terrible and deserves no stars. Will tell you an amount and change it at their own will.

Person on the phone was nice. Company as a whole is a corporate mega-shark. In the middle of legal battles, they forced an escrow account upon me - which I DIDN'T have with my previous loan servicer - and they nearly doubled my monthly amount due, all while having committed serious RICO violations and other Frauds... they are the epitome of the corrupt financial industry. Lawsuit in progress...

I have mortgage with Servbank and this mortgage company is bad and I would choose minus star if it is there, and for any person who has no account with this mortgage company, I considered him/ her as a lucky person,

This company is a JOKE!!! Their lack of communication and customer service (or lack there of) is laughable. They cannot get anything done. You have to call them a dozen times for any kind of resolution. I wish there was a way for us to get away from them without refinancing. I HATE dealing with this company.