ServbankReviews of servbank.com

Serv bank web log in doesn’t work and to talk to someone is over THREE HOURS WAIT.

We had an insurance claim. We have a mortgage on the house with Servbank worth about 20% of the house. We have to sign the check from the insurance company and mail it to Servbank and they send us a check back, when they feel like it, so we can pay the repairmen. When I got this last check from the insurance company, I called Servbank to ask them where to send the check. They gave me the wrong address! Now, there is check floating around out there for 58k and the servbank people I spoke to today can't be bothered to find it. They want me to ask my insurance company to issue another check. What kind of irresponsible juveniles are you hiring? Are there any grown-ups who will say, "The buck stops here"?

Terrible at communicating - you will have to follow up for information that you require, multiple times. Poor closing procedures - this ties to their terrible communication. A third party has since reached out to me as of July 2025 and I've asked them to confirm who they are prior to providing sensitive personal information. They have not responded.

The lady I spoke with today was Maria. She was helpful, knowledgeable, professional and friendly. She was able to quickly answer my question and give me updated information about my mortgage. In the past I have spoken with Ramona, Valerie, Milan, Heather and a young man whose name escapes me. Everyone has been courteous, professional and friendly. I wish the process of getting a live person on the phone was easier and that setting up an account on the portal had been less complicated. I also wish you could get faster responses to requests. Every single thing seems to take 2 to 3 weeks and different people give different information about the same questions. While I give all the service representatives a 5, the company as a whole only gets a 1.

Contact person in Tax Dept failed to call me as scheduled. Customer service as dropped significantly over the past week. I am due a $600 refund, and workers are dragging their feet in completing this task.

Serve Bank sold our mortgage to Rocket but FAILED to provide the correct information. Now Rocket is changing my payments and Serve Bank won't help AT ALL. Terrible customer service, no one knows anything or just flat out saying take it up with Rocket!

Servbank has recently gone to a NON US Based customer service line. I called 1-866-867-0330 and the phone call took 8 minutes to finally get a customer service agent and then the phone call took another 25 minutes due to the language issue.

They have you by the balls, for sharing your personal information, email, phone number, social security number, bank information to share, then personal stuff. To top it off THEY WON'T DELETE IT, nor STOP sharing. You get spam phone calls, junk emails, your account gets lost and your money for the mortgage is misplaced. How in the world do you misplace over $2gs when it's taken right out of YOUR bank account. I hate these people, they are almost as worse than Tru$#@p.