ServbankReviews of servbank.com

Every month they claim I didnt pay them. EVERY. SINGLE. MONTH. Every month, they are paid on the FIRST or BEFORE and on the 15th, EVERY SINGLE MONTH, they call me and claim they were not paid. WORST BANK, EVER!

Worst bank I can ever think of. They constantly call me not realizing that calls from banks today are regularly spoofed to look real and are usually scams. When you try to call this bank back, their phone tree is as frustrating as it can get. Multiple trees that lead to dead ends and the system hanging up. If you are lucky enough to get through to a human, they don't speak English and are in a call center that's so loud you can't hear anything they say. I have no choice but to send my mortgage payment to this place, but otherwise steer clear.

They took over my mortgage, and even after a week, they still refuse to accept my payments. Now the payment is a week late, and all they say is that I’m “protected by federal law,” without giving any real solution or fixing the issue so I can pay. The whole situation has been extremely unprofessional and a nightmare to deal with. Every time I call, they just give excuses instead of helping. Update: I know this sounds unbelievable, but they actually called me and then made me wait over 15 minutes before anyone answered. The key point is, they were the ones who called me and still made me wait. When someone finally picked up, they asked why my payment was late, even though their system has been down and won’t accept payments. So to be clear, they called me, made me wait, and then blamed me for a payment issue caused by their own system. If this is how they treat customers, I don’t know what else to say. Avoid doing business with this company if you can. They’re completely unprofessional, disorganized, and the way they handle people borders on outrageous.

This bank has been a huge disappointment. The information they give customers is misleading. I would have the government investigate the schemes they are practicing. Several months ago, there was a fire in Los Angeles, and I was indirectly affected by it. This bank offered me to enter into a forbearance program, and I agreed to participate only if it didn't affect my credit. They assured me that it would not affect my credit negatively. After all the assurance they gave me both verbally and in writing they went ahead and reported that I was 60 days late on my payments. I called and sent several letters asking them to delete the negative reporting. They would come back and say they would look into it however they still have not. A couple days ago I called and asked to speak to a supervisor. Representative advised that a supervisor was busy but would contact me by the end of that day. I never received a call. As a consumer if we cannot trust the banking and lending institutions then who are we to trust? This is why I recommend to deeply check into this bank's operations and practices.

this place sucks they wont prove who they are,,thier caller id says they arent who they say they are....they want you to prove who you are everytime you call but wont prove who they are...when you call the real servbank number they say they have nothing to do with the mortgage part of the company..when they took over on my loan they didnjt transfer my automatic payments and are charging e late fees for something that is thier own faults....i advise everyone who had a mortage with servbank to sue them over thier caller id and misidentfying who they are.....

Servbank transferred my loan and reported it closed causing my credit report to go down 28 points. The phone number will not let me through since the acct is closed. I have filed a dispute with transition and equivalent

Not a very good bank to work with. I have I have had a home loan with this company for 7 years, I’ve never had a late payment. I recently got laid off from work and I’m in between jobs, and they won’t even do a payment deferment to help me out. They told me to wait till the payment was a couple days late to apply for a deferment just to say they don’t offer them and then change me a 45 dollar late fee. This is a garbage bank with high apr’s. I will never use them Again…

I have a mortgage that was sold to Servbank. There was an issue with the phone app when I tried to set-up automatic payments and I was double charged. After 6 separate phone calls and call backs, I just hope now things will be resolved in the future. A simple refund should not have been this difficult. There is obviously a huge language barrier. They are lying about the previous calls, I was hung up on, I was given a check in the mail without my permission after telling me it was going to be an EFT to my personal checking, and I was told after multiple phone calls that my account wasn’t paid even though it clear that it was. There is some serious issues going on receiving proper information about payments and not communicating them to other agents.