Servbank Reviews | Read Customer Reviews of servbank.com

Servbank Reviews | Read Customer Reviews of servbank.com

Servbank reviews

Showing 218 reviews with 5 stars · Clear filters

Liz
Apr 13, 2023
Unfortunate Experience with Positive Resolution
As a new customer to Servbank, I had an initial issue with a duplicate mortgage payment. After several unsuccessful attempts to be refunded, VP of Customer Experience Kristi Schleicher was able to refund the full amount by end of business. She was knowledgeable and pleasant to work with. Highly recommended.
Response from ServbankApr 13, 2023
Good Morning Liz, My apologies for the experience you've had thus far. My name is Kristi Schleicher. I am the VP of Customer Experience here at Servbank. Would you be able to email me directly your loan number and best contact information? My email address is [email protected]. I look forward to working with you.
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Triana V.
Apr 11, 2023
James is a good listener
James is a good listener, his custumer service is exquisite, was emphatic and supportive. Helped me a lot
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Jack
Apr 10, 2023
Help YES!! a very nice Day
She was awesome found my mistake and maid it happen !!!
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Kathy S D.
Apr 7, 2023
Kristi Schleicher super helpful
2 wks ago my hard drive died and I was only able to get 25% recovery and it was all from 2020 or before. Kristi Schleicher was super helpful and sent me her direct email in case I had more issues logging in - which I did. She was really great at helping.
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Javier R.
Apr 7, 2023
Today I contacted Servbank for the…
While trying to understand a couple of changes in my mortgage, Kristi Schleicher reached out to me within minutes. She was patient, well informed, friendly, and able to address my concerns. Thank you Kristi. We appreciate your hard work! Highly recommend!!!
Response from ServbankApr 7, 2023
Good Afternoon Javier, My apologies for the experience you've had thus far. My name is Kristi Schleicher. I am the VP of Customer Experience here at Servbank. Would you be able to email me directly your loan number and best contact information? My email address is [email protected]. I look forward to working with you.
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Alyssa
Apr 7, 2023
Kirsti Schleicher
Kirsti Schleicher, VP of customer experience is an absolute pleasure! She went out of her way to help me with a problem I was having. I am so grateful for her kindness and prompt response! What a wonderful asset she is to this company!
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Judy T.
Apr 5, 2023
Quick response time.
Kristi contacted me right away as I was concerned about the change from TMS to ServBank. That quick response gave me confidence in the switch from TMS to ServBank.
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Lorelai E.
Apr 5, 2023
Kudos to Kristi once again…
Kristi always makes our experience great! We need more customer-focused people like her!
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