ServbankReviews of servbank.com

Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ability to piece complex puzzle parts together sets him apart from most other customer service agents. He can be trusted to follow up and follow through. He has saved me a lot of time and frustration. It’s not often I get a chance to compliment a genuine pro. Most of the time, I get connected to A I robot -types who have no clues.

Talking with rep on the phone, and he was able to complete the changing of my payment date all with no effort and about 2 minutes on the phone; and sorry, cwagner, but I've been an insurance agent for over 42 years, and it is ALWAYS the job of the consumer to notify the bank and the insurance company when you change a policy. Nobody should be doing that for you.

Spoke with Kyra in loss mitigation! Very knowledgeable very kind and understanding. All questions answered and answers thoroughly explained. I wish I wasn’t being transferred to another server is my only concern. I absolutely love the great customer experience and support!

Cherise King was so great. She helped me when no one else would. I give her 5 stars

Customer service is perfect

John A. was kind and understanding. He took the time to listen to my questions and find a solution. He was patient while I got my bearings.

I have been with ServBank for several years. Every single interaction I have had with them has been extremely positive!! Today, I spoke with another phenomenal representative. They have calmed me when I was worried, answered questions, laughed with me, and supported me in my home journey. I honestly, could not ask for a better mortgage company. Thank you!!!!!

EXCELLENT customer service!!! Polite, informed and informative!