SertaReviews of serta.com

3.5284 reviews
Decoration & Interior
2451 Industry Ave, Doraville, Georgia

Write a review

Call Directions Website

Serta

Write a review

About Serta

Serta mattresses come with a 90-year-old history built on the belief that comfort is everything. Every Serta mattress is designed to provide exceptional comfort and support. Crafted with the latest advancements in mattress technology, Serta offers every price point and mattress construction so that everyone can find the sleep comfort they deserve, night after night.With features like advanced cooling technology to regulate temperature and minimize motion transfer for undisturbed sleep, Serta mattresses prioritize your comfort and well-being. Additionally, many Serta mattresses are designed with pressure-relieving properties, perfect for those with aches and pains.Zoned comfort refers to the way Serta mattresses are designed, utilizing different firmness levels to provide targeted support to different areas of the body like your back and hips for full body alignment and support. Rest easy knowing Serta uses only CertiPUR-US® Certified Polyurethane Foam. Serta products come with a 100-night trial, free shipping and returns, and a 10-year warranty. All Serta mattresses are designed and manufactured in the USA.

Serta (serta.com) has 284 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: serta.com
Website: serta.com
Category: Decoration & Interior
Location: Doraville, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Decoration & Interior, Georgia

Write a review

Pam P.

Oct 3, 2026

"SertaToGo" Had to Go!

Allow me to say the customer service is excellent and the company honored its Warranty without any hassle or requiring overly complicated procedures other than uploading specific photos and filling out a form. Their Customer Support is 5-stars! However, the "SertaToGo" STG 2.0 hybrid mattress should be renamed the "ItNeedsToGo" mattress. It held up 9 months before failing with sags, gaps and deep depressions (hence triggering the warranty). If the replacement had held up, I would not be here with my warning. But less than 2 months since getting the replacement (brand new) mattress, the same problem is present. We have a King Size on a very stable wood platform with sturdy, breathable slats. Our combined weight as a couple is under 400 pounds, so we are not So putting heavy wear and tear on this thing - and yet, it is already so uncomfortable and visibly deteriorated that we have to replace it. Sorry, Serta, you're usually quite good and built your brand on quality and reliability. This STG 2.0 hybrid nonsense has not matched your brand identity and historic performance in our case. I understand it is a budget model, but that shouldn't mean unusable. Even those on a budget deserve to get use from what they purchase. Thank you for honoring your Warranty with ease, but this is not the right design or quality for our situation.

Response from SertaOct 5, 2026

Hi there, thank you for taking the time to review your SertaToGo STG 2.0 hybrid mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs and that both mattresses had defects. However, we are happy to hear that your warranty process went smoothly. If you are still within your sleep trial period, we encourage you to reach out to your retailer to begin the return/exchange process. That way, you can work toward getting a mattress more suited to your sleep needs so that you can get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

About Serta

Serta (serta.com) has 284 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: serta.com
Website: serta.com
Category: Decoration & Interior
Location: Doraville, Georgia
Listed on Five Star Index: 2026

Serta reviews

284 approved reviews, newest moderated first

Julie T.
Oct 4, 2026
Fantastic customer service
Fantastic customer service. Top notch delivery
Dinah R.
Oct 3, 2026
HORRIBLE
HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE
Response from SertaOct 5, 2026
Hi there! Thanks for taking the time to review your Serta mattress. We truly value our customers' feedback. We are sorry to hear that our mattress did not seem to meet your sleep needs, but we would love to learn more about your experience. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Pam P.
Oct 3, 2026
"SertaToGo" Had to Go!
Allow me to say the customer service is excellent and the company honored its Warranty without any hassle or requiring overly complicated procedures other than uploading specific photos and filling out a form. Their Customer Support is 5-stars! However, the "SertaToGo" STG 2.0 hybrid mattress should be renamed the "ItNeedsToGo" mattress. It held up 9 months before failing with sags, gaps and deep depressions (hence triggering the warranty). If the replacement had held up, I would not be here with my warning. But less than 2 months since getting the replacement (brand new) mattress, the same problem is present. We have a King Size on a very stable wood platform with sturdy, breathable slats. Our combined weight as a couple is under 400 pounds, so we are not So putting heavy wear and tear on this thing - and yet, it is already so uncomfortable and visibly deteriorated that we have to replace it. Sorry, Serta, you're usually quite good and built your brand on quality and reliability. This STG 2.0 hybrid nonsense has not matched your brand identity and historic performance in our case. I understand it is a budget model, but that shouldn't mean unusable. Even those on a budget deserve to get use from what they purchase. Thank you for honoring your Warranty with ease, but this is not the right design or quality for our situation.
Response from SertaOct 5, 2026
Hi there, thank you for taking the time to review your SertaToGo STG 2.0 hybrid mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs and that both mattresses had defects. However, we are happy to hear that your warranty process went smoothly. If you are still within your sleep trial period, we encourage you to reach out to your retailer to begin the return/exchange process. That way, you can work toward getting a mattress more suited to your sleep needs so that you can get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Glen R.
Oct 1, 2026
Everything went smooth put new mattress…
Everything went smooth put new mattress and box spring in the bed frame and took old mattress and box spring.
Jeanne P.
Oct 1, 2026
Delivery was great
Delivery was great. Mattress is very plush and yet firm. Should last many years. Also, finally a mattress with handles so it can be moved easily. No stinky smells. I'm happy with my purchase.
Monty
Sep 29, 2026
delivery service
They canceled on the morning of the day it was to be shipped. Now I have to wait until 2 or three weeks later to get the mattress
Response from SertaSep 30, 2026
Hi there, Thank you for taking the time to share your Serta experience. We’re very sorry to hear about the unexpected delivery delay and understand how frustrating this must be. We recommend reaching out to your retailer and asking to have your concerns escalated to their management team so they can look into the delay and help get your mattress to you as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience. Once your mattress arrives, please feel free to reach out to us through our Contact Us page if you have any questions or concerns. We’ll be happy to help.
Alexandra E.
Sep 29, 2026
New full mattress
Ordered a new mattress for my son’s bed and it was the easiest and most smoothest process!
OBIE
Sep 28, 2026
Delivery was exceptionally good but…not a Firm Mattress as advertised.
Delivery was exceptionally good but neither employee spoke English and there was confusion pertaining to removal of the old mattress. I ordered a Serta Classic Enhanced Firm Mattress and after a week of sleeping on this mattress there is a low impression in the middle of the mattress. Definitely disappointed with a mattress that is advertised as FIRM.
Response from SertaSep 30, 2026
Hi there, Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to your retailer to begin the return/exchange process. That way, you can work toward getting a mattress more suited to your sleep needs so that you can get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

SertaReviews of serta.com

About Serta

About these reviews

More in Decoration & Interior, Georgia

Farmhouse Sign Co.

Washdrymats

Ornament Workshop

Great Canvas Prints

SertaReviews of serta.com

Serta reviews

Fantastic customer service

HORRIBLE

"SertaToGo" Had to Go!

Everything went smooth put new mattress…

Delivery was great

delivery service

New full mattress

Delivery was exceptionally good but…not a Firm Mattress as advertised.

About Serta

About these reviews

More in Decoration & Interior, Georgia

Farmhouse Sign Co.

Washdrymats

Ornament Workshop

Great Canvas Prints

Serta reviews

Fantastic customer service

HORRIBLE

"SertaToGo" Had to Go!

Everything went smooth put new mattress…

Delivery was great

delivery service

New full mattress

Delivery was exceptionally good but…not a Firm Mattress as advertised.