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5 Weeks - No delivery
UPDATE: As I figured, you replied with your standard canned answer without offering any resolution. I have ALREADY spent HOURS dealing with both Serta and RXO all to no avail. I wanted the mattress, not a refund. I spent a hell of a lot of time researching that mattress. So, I'm still stuck sleeping on a bad mattress and now have to start all over. Your reply is an insult to my aggravation and loss of time! Also, I am not in PR as shown above - you can't even get that right! After 5 weeks of waiting and HOURS of trying to get problems resolved with your chosen delivery provider - RXO - it was clear the mattress was NEVER going to be delivered so a cancellation and refund was necessary.
Response from SertaOct 12, 2026
Hi there, thank you for taking the time to review your Serta experience. Your feedback is valuable to us. We are very sorry to hear about your experience, as this is never the experience we want our customers to have. We are glad to hear that you were able to cancel your order and receive a refund. But we will escalate this information to our management team so that we can ensure as much as possible that this does not happen to anyone else in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.