Serentia ShopReviews of serentia-shop.com

I ask the wrong color and I have a excellent treatment. Im really happy with Serentia

Love the product and love the customer service. The cream gives an even n light finish to my face and it lasts through the day. I bought the ivory which is too fair for my skin and Kim was very responsive, not only to answer my query about the delayed delivery but also quick to order a replacement of the colour free of charge. Wonderful shopping exoerience

I am 68 years old. This looks and feels so nice on my skin and still looks the same at the end of the day. The shade that I ordered was just a little too light. Contacted customer service and they immediately responded and sent out the new color I asked for. I did not have to return the lighter shade. Was told to keep and share with someone else. I highly recommend this product and customer service is great.

Has an easy website. Great information. My order was slightly delayed but Serentia kept me informed. Really good customer service. Looking forward to use my Elixer/Cream. Nice packaging also.

This is my second order. I am impressed with the outstanding customer service I received. Even though the mistake with the color shade was on my end, they handled the situation with great flexibility and went above and beyond to offer a replacement without hesitation. I also accidentally forgot to apply my discount code during checkout, but the team was very understanding and promptly reimbursed the discount amount afterward. They handled everything professionally and with great communication. Their prompt action and willingness to resolve the issue quickly made the entire experience smooth and stress-free. It’s rare to find such dedicated and customer-focused service. I truly appreciate their help and recommend this company for both their products and exceptional support.

Very happy with my experience and product. I have tried many products and nothing has worked as well as this one.

What made my experience great was, to my many questions they kindly answered them with quick responses. And made me feel I was not a burden. Got my blending brush, eagerly waiting on my makeup 🤗

Love it! It covers the brown and red areas on my skin and even makes my larger pores on my cheeks disappear! Shipping did take a long time but worth the wait.