Serentia ShopReviews of serentia-shop.com

Response from Serentia ShopAug 5, 2025

Hi Jennifer, We’re truly sorry for the confusion and delay you’ve experienced. We understand how important this is and want to assure you that we’re fully committed to making things right for you. Please reach out to us at [email protected] with your Order ID, and we’ll make your case a top priority. Our team will work closely with you to resolve this as quickly and smoothly as possible. We really appreciate your patience and the opportunity to improve your experience.

Response from Serentia ShopAug 5, 2025

Hi Tina, We're truly sorry to hear about your experience. We completely understand how frustrating it must be to wait this long with little communication — this is not the experience we want for any of our customers. Please know that your concern is important to us, and we are here to make things right. We’d love the opportunity to resolve this as quickly as possible and improve your experience with us. Kindly reach out to our customer support team at [email protected], and mention this message — we’ll make sure your issue is prioritized. Thank you again for your patience, and we hope to turn this around for you soon.

Response from Serentia ShopApr 19, 2025

Hi Harro, I’m so sorry to hear you received the wrong item — that’s not the experience we want for our customers. We’re urgently looking into this with our shipping team. Please email us at [email protected] with your order number so we can make it right for you as quickly as possible.

Response from Serentia ShopApr 19, 2025

Hi there, We’re truly sorry to hear that you received the wrong product and had a negative experience with your order. We’ll be sure to report this to our fulfillment team to make sure it doesn’t happen again. To make things right, please reach out to us at [email protected] with your order ID, and we’d be happy to send you the correct item at no additional cost. We want to ensure you have a better experience moving forward, and our team would be more than happy to help you!

Response from Serentia ShopApr 19, 2025

Hi there, Thank you for your feedback, and I’m so sorry for the experience you had. The product you received clearly doesn’t reflect our standards — all Serentia products are paraben-free and EU-compliant. If a different brand was delivered, this is a serious issue we're investigating with our logistics team. We've also fixed the refund page error — thank you for pointing it out. Even though the item was discarded, we’d love to send you the correct product to make it right. Please reach out to us at [email protected] with your order number, and we’ll take care of it for you.

Response from Serentia ShopApr 19, 2025

Hi CB, We’re really sorry to hear about your experience — this is definitely not the standard we aim for. If you received a product that isn’t ours, that’s a serious issue we’re currently investigating with our logistics team. We also appreciate the feedback on the promotion and will review how it’s displayed to ensure better clarity. Please reach out to us at [email protected] with your order ID and a photo of the item you received. We’d love to make this right for you as part of our satisfaction guarantee.

Response from Serentia ShopApr 19, 2025

Hi Lisa, We’re really sorry to hear the BB Cream didn’t meet your expectations. That’s definitely not the experience we want for our customers. Your feedback is incredibly valuable, and we’d love the chance to make things right. As part of our money-back guarantee, please reach out to our customer service team at [email protected] with your order ID. We’ll be happy to prioritize your concern and improve your experience.