Serentia ShopReviews of serentia-shop.com

I would advise you NOT TO ORDER from this brand. This so called US based company ships their products from mainland China. Mine arrived with a huge delay. Serentia failed to provide the carrier with my phone number (which I wrote during checkout) and the package was blocked for days. I finally got it today: the package is broken. There’s only one product inside. And it is broken. I almost cut myself opening it. I asked for a refund. I certainly hope I get it. I attached pictures of the broken product. It is by far the worst drop shipping experience I had in years.

Another skin product scam! The product shipped from China — absolutely horrible company and experience. It provides almost no coverage — blemishes, age spots, and other imperfections remain fully visible. It left a white film on my face that gave a shine but also a greasy appearance, making my skin look worse. Social media videos claiming it can cover tattoos, lipstick, or marker lines are AI-generated and not real life — completely misleading. The product packaging also arrived damaged, and the mushroom applicator provided was flimsy and impractical to use. Additionally, the product description is misleading: the website claims it contains only natural ingredients, while the packaging lists different components, including aluminium and several potentially harmful chemicals. The return policy also appears misleading, as it states that unsatisfied customers can return the product, yet this does not seem to be honoured. Also they said that, I am not entitled to return the product.

I honestly don't know how they have such high reviews. The company is not a US company as the address on the website stated. The customer service is not a valid one. The product shipped from China. It claims to have non toxic ingredients, yet on the ingredients list, there are several ingredients that doesn't even have names... just 2 letters and a serious of numbers. It does not so what it claims... did not cover and the color did not blend to my complexion even though I did get the right color for my complexion. It made my face with a white film that gave a shine but a greasy look. I'm attempting to return the products but in the website, it says only unopened products... how the hell will I know that this product is shit without me opening it and trying it on??? Don't be duped like I did....I'm still trying to figure out how they have good reviews on their product.

I think this is a scam fake. I ordered through Youtube advertising but my skin reacted after I used it so I contacted their email. I got no answer for 3 days so I called their number but my phone said "Verison can't complete that number" which means they don't have any number. Also they pretend it's a Korean make up but it's all made in China and it's $1-$2 on Alibaba now. It's a scam

I purchased Serentia’s CC Elixir + Cream after seeing their advertising claims of full coverage for uneven skin tone and pigmentation. Unfortunately, the product did not meet my expectations — even after trying different shades and following their application instructions carefully, it did not provide the coverage shown in their ads. Customer service was polite and did send me a replacement shade, but when that also failed, they refused a full refund because my order was part of their "Buy 1, Get 1 Free" offer. In the end, they only offered a 50% partial refund, which I accepted to move on. The product packaging also arrived damaged, and the mushroom applicator provided was flimsy and not practical to use. Overall, I found the product to be disappointing, and while customer service was responsive, I feel the refund policy is unfair and not truly customer-friendly. I hope Serentia improves both their product quality and their policies.

It's a waist of money it doesn't do anything advertised at all. I ended up trying to put loads on because it wasnt do anything it just soaks into the skin. No coverage, its not waterproof, its like putting pound shop moisturiser on very disappointed in this product complete waist of money, it just makes my skin look worse and brings my spots out, it does smell nice but this is a complete scam.

I never received the product, the tracking number they gave me didn’t pull up anything and I was told it was at a local post office but didn’t tell me which one (there a quite a few around me). It’s been a month since my order and still nothing. This is a scam.

It was a useless product, nothing like they advertised. When I asked for a refund, as they say they give, I got the runaround....offering me 50% of my money back. It's one of these scam sites. Save yourself the effort and frustration of dealing with these thieves.