maria D.
Service was great product is hideous
Service was great product is hideous. I got my correct shade and tried it first with the silly little brush and it covered nothing. I even tried it on my tattoo like they advertised and it was still the same no coverage. So I gave it a second go with my own makeup brush and it pilled and basically peeled off. The more you put on the less coverage you have. It's hideous don't waste your money but a decent foundation instead. If I could give it no stars I would
Response from Serentia ShopOct 20, 2025
Hi Maria, Thank you for sharing your honest feedback. While we’re glad to hear you were happy with our service, we’re truly sorry that the product fell short of your expectations. We’d really appreciate the chance to make this right. Please reach out to our customer care team at [email protected] so we can personally assist you with a solution—whether that’s a replacement, a different shade, or another option that better fits your needs. Your experience matters to us, and your feedback will be shared with our product team as we work to improve. Thank you again for bringing this to our attention, and we hope to turn this around for you.