Serentia ShopReviews of serentia-shop.com

Great cream elixir, wonderful product to uniform your skin colour.

I have to say the customer service is amazing. I had ordered a shade that was too light so I had emailed them asking if i could exchange what I had for a different shade. Kim responded promptly apologizing even though it wasn't their fault and offered at no charge to send a replacement. She even told me that I could keep the original product.

Their customer service is amazing and they are quick to get back to you. I had an issue with the product color not being exact like a previous order and they sent me new product. Kim was so nice and made the experience painless and easy!

I cannot fault their customer service. So quick to response and so very helpful. A 10/10!!

Fantastic customer service. I had ordered the elixir+ cream. I’d ordered the lightest shade as I am very pale but it was actually too light for me. I got in contact with customer service to ask if I could exchange for the next shade and they could not have been more helpful. Absolutely no quibbles they immediately ordered me the correct shade and although I asked how to send back the incorrect shade they told me just to keep it and pass it on, they were just happy to help me out. I honestly can’t rate them highly enough. Oh and when the next shade arrived it was perfect

This is a company I can trust. I had to wait awhile for my order but the elixir+cream is fantastic and worth the wait. Goes on nicely and doesn’t settle in lines. The brush I ordered is a quality one. I’ve placed a second order.

I've seen their ads so many times, so I finally said yes and got two, one for my mom and me. With foundation, you just never know if you're picking the right color, and of course the shades I got were both too light. I emailed the company and I received a response within 24 hours. They not only got back to me quickly but put in an order for me to try two new shades. Great customer service. I haven't received the two new shades yet, but I'm really impressed with their customer service and equally excited to try the new ones. Great experience so far!

The product didn’t provide the coverage I expected, so I asked for a refund and they gave it without any issues.