Serentia Shop is listed under Cosmetics & Makeup.
Serentia Shop (serentia-shop.com) has 334 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jemma
Customer service is brilliant, Kim was so helpful and speedy in responding. One of the shades I ordered was too light and they sent me a darker shade immediately, no need to return the original. The product is good, lightweight and exactly what I was after.
Barbara W.
I had a issue with my order not being correct , customer service was excellent , responded quickly and shipped the correct product out to me with no problem . They made it right
Sun
Excellent customer service! I was initially concerned after reading some of the other reviews, but I was pleasantly surprised. The team responded quickly and resolved my issue without hassle. The colours I received were much lighter than expected, but they offered to send a replacement free of charge. I haven’t received the new set yet, so fingers crossed it’s a better match this time. I’ll update my review once the new colours arrive.
Mirtha
I ordered this product after seeing their ad in Facebook. I must say I was skeptical about it but decided to give it a try. Their customer service department is super nice and cordial. I haven't tried the product yet but I'm looking forward to it.
Tracy G.
*really easy to order *product arrived in good time and I loved the feel and application of it *Unfortunately I ordered I lighter shade than I needed so I contacted Serentia and they were SO helpful and made the exchange really simple. *customer service is excellent, product is great and any queries dealt with professionally and promptly. *Will definitely be using them again and recommending them to friends and colleagues
Stieev M.
The colours I received were too pale so I contacted Serentia to exchange for a darker shade. They replied the next day to say it was on its way and to share with friends the colours I had, no need to send back. Very happy with their customer service.
Jami W.
Love this product! The coverage is great and it feels so lightweight. Customer service is absolutely amazing! When I received the product the shade I had ordered was too light for my skin tone. I contacted them about exchanging it and they sent me the new shade free of charge and told me to share the product I already had with friends. What a great business.
Nora B.
My choice was too light and they were gracious enough to send me another shade asap. They did not want me to send back the ones I purchased. Instead they told me to share them with someone who is the shade I cant use even the unopened one!
