SE Ranking is a robust SEO toolkit for marketing agency and in-house teams. It combines unique datasets with advanced features to help SEO pros build and implement effective strategies. SE Ranking covers keyword and competitive research, on-page, off-page and tech optimization, content creation, local SEO and more. Teams can benefit from automated reporting, WL, and the extra user seats included in most subscription plans. SE Ranking’s pricing policy is generous and flexible.
SE Ranking (seranking.com) has 700 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
seranking.com
Website
seranking.com
Category
Sales & Marketing
Location
County Of New Castle, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They advertise "Auto-post social media updates to all your social networks" but what they meant to say was "Auto-post social media updates TO JUST Facebook and Twitter. You will need other providers to post to Instagram, LinkedIn and GMB which will also let you post to Facebook and Twitter, thus rendering SE Ranking auto-posts useless"
Who on earth just wants to post to Facebook and Twitter.
False advertising.
Response from SE RankingApr 24, 2023
Thank you for bringing this to our attention. We apologize for any inconvenience caused and would like to kindly inform you that we have already taken the necessary steps to rectify the error. We appreciate your understanding and thank you for giving us the opportunity to address this matter.
SA
Sandra
BEWARE SCAM Practices with 2Checkout
BEWARE. BEWARE. BEWARE. I purchased an annual subscription to this platform in 2020. Sadly, it did not meet my expectations. On December 1, I received a notification that my subscription had been renewed. See my story below:
The SERANKING website states that subscribers will be notified 7 days prior to renewal. I never received this notification to the SERANKING associated business email address. The only emails I have received at my address are daily report emails. I have gone through every single email from them going back two weeks and NOT a SINGLE notification regarding renewal was sent to my subscription email address.
Upon research, I found that the third party they use 2Checkout sent a notification to my unmonitored personal email that I use for Paypal. This is NOT my business email which is associated with my SERanking account. I look for business-related emails on my business account, not my personal account which is flooded by spam.
Regardless, that notification (sent to my non-business email address) stipulated that my subscription would EXPIRE ON DECEMBER 2nd. Also, I began contacting SERANKING the 1st,(attempts at chat, emails to support, a phone call) and followed up with 2Checkout on the 2nd..the FINAL DAY of my previous subscription. (see screenshots).
Again, they renewed me a DAY before my final date of current service and I attempted cancellations on both the 1st and the 2nd.
I began the cancellation attempts on December 1st the minute I was aware it was being renewed (a full two days before the next renewal period would begin.) I attempted a chat (no one there), a phone call (no one available), I sent emails (They bounced back). When I finally reached SERANKING by phone on December 2nd (the final day of my previous subscription), I was assured that my account would be canceled and that I would be refunded. I promptly received an email from 2checkout that SERANKING canceled my account..but nothing for the refund. I I sent a message to 2Checkout and they sent me an autoresponder with no answer. I opened a case with PayPal, and 2 Checkout told them I canceled after my subscription renewed. Well yeah, because they RENEWED ME EARLY!!! Now, why would I agree to forfeit both the service and my nearly $1000? I would not. I was assured by the representative I spoke with at SERanking that they would cancel and I would be refunded. I plan to contact them again as well to issue a complaint about this deceptive business practice.
I uncovered an email in my AOL inbox ) clearly states that my subscription was not due for renewal until December 2nd and I requested cancellation on December 1st the day they pushed my renewal through two days early.
There is a very confusing situation/relationship as I have uncovered today with SERANKING using 2Checkout as a third-party handler of their sales. I did not realize that was the situation. Perhaps, I would have known before the second if my attempts to contact SERANKING on the 1st were successful. OR if 2Checkout used the email associated with my account for communication instead of my paypal email. This is a very bizarre business practice.
I have appealed my case with PayPal with the documentation showing that 2CHECKOUT renewed me early. Sadly, I cannot forward a phone call. I did however, provide the email thread of what bounced back. BTW, I forwarded that email thread to a personal email address and resent to SERANKING and I have not received a bounce back...but I have not received a response either. I plan to contact an attorney and the state's Attorney for Maryland to report the shady business practices.
Response from SE RankingDec 6, 2021
Dear Sandra,
We are sorry that you have experienced this issue and understand your concern regarding this situation. The emails about subscription plans prolongation are sent both to your 2Checkout billing address and to your SE Ranking account email in 7 days before renewal. 2 Dec our Support Agent has initiated a full refund for your order on a phone call but processing refunds might take longer than usual due to an unresolved chargeback opened for this order. The refund amount will be available in the bank account after the refund is processed, depending on the issuing bank. We have confirmed it from our side. Subscriptions are renewed one day in advance to make sure the service in the accounts is not interrupted - had they been renewed day-to-day, there would be a waiting period when the payment is processed.
Your feedback is very important for us and we will keep monitoring your case to make sure you will receive the requested on your bank account.
D
Саня С.
Шахрайство
Кілька місяців не заходив, до цього був підключен тариф згідно з яким знімало кошти по факту зйому позицій сайту, щойно зайшов, на рахунку 0, пишу в підтримку, ніхто не відповідає. Звісно можливо вони просто вмерли, тоді шкода, досить зручний сервіс був
Response from SE RankingJun 17, 2021
Добрий день, ми перевірили, що сьогодні ви спілкувалися з нашою підтримкою. На рахунку аккаунту, з якого ви пишете, справді немає коштів, можливо ви маєте інший аккаунт? Співробітник підримки запитав вас про це у чаті та чекає на відповідь, також ви можете надіслати квитанцію про оплату сервісу, і ми одразу ж знайдемо і аккаунт і платіж: https://seranking.ru/contact.html Нам шкода, що у вас виникли такі незручності.
VS
Venu S.
Se Ranking backlink data is not showing…
Se Ranking backlink data is not showing is add
Response from SE RankingJun 1, 2021
Hello, we are sorry to hear that you couldn't get the necessary data, please share the details with us - https://seranking.com/contact.html we will find the solution for you.
AN
Andrea
really hard to cancel payments
The price is highly competitive. Problem is if you pay once time you have to lose a lot of time if you want cancel. Payment is by your credit card but is made from them in another acount....... Should be easy if you can "cancel" directly with a click and not looking for automatic signed in another payment acount which has your payments authorized
Response from SE RankingJun 1, 2021
Hello Andrea, thanks for your feedback, we really appreciate that you've shared it with us so we can improve our cancelation process, for now, it works according to this instruction: https://help.seranking.com/faq/#faq-14619 or you can contact our Support team, and we'll assist with any questions and requests.
CM
Carrie M.
Subscription/billing cancellation is intentionally difficult
The tool is fine, however cancelling your subscription is almost impossible.
They use 2checkout as their billing partner and don't put the link in their cancellation/subscription section (you have to log in to 2checkout). They bury the link to 2checkout in their footer - I spent ages searching the site to find how to cancel.
I logged in to 2checkout and looked everywhere to cancel my subscription, believed I had done it and also removed all my payment options. I then got an email saying my account was due to renew and payment would be "attempted". I believed that based on my attempts at cancelling my subscription in 2checkout and removing the payment options would mean payment wouldn't be taken, but it still was!
I contacted support and they have finally agreed to refund me (I contacted them the same day the payment was taken), but they initially pushed back, referring me to their 'terms'.
Make it easy to cancel and manage your subscription, put the link to manage your billing in a more prominent place in your FAQs or subscription section - it just feels like you're trying to trick people.
Response from SE RankingFeb 18, 2021
Dear Carrie, thanks for your review. We are already considering other ways to cancel and will make it easier for our users. We apologize for the inconvenience caused.
DO
Dominick
This tool is a fake
This tool is a fake! They estimate results and dont measure it. The support is slow and not helpful at all. Over the past 3 months we reported over 10 bugs and they dont even have the intention of fixing it. They just focus on bringing in money instead of having a stable product!
RE to Seranking's responds
" we haven't received any exact complaints about results." Yes you do! I am in contact with you about this for weeks!
Response from SE RankingJan 11, 2021
RE to Dominick: https://take.ms/Ocfxm - we have read all the conversations and we have only these comments about results on the screenshot above:
'Hi, your live chat is not sending your replies by email and I tried several browsers. We also have 2 other seo tools and they simply give other keywords result so investigate that. But Again we want a refund otherwise we will file complaints with our creditcard company for fraud'
If the results are different, please send us examples so we can check.
Dear Dominick, thanks for your feedback, we have investigated the cases you are mentioning:
1) They estimate results and dont measure it - yes, some results are estimated as Traffic Forecast as it can't be measured exactly, we haven't received any exact complaints about results.
2) The support is slow and not helpful at all - we are responding fast during our working hours, Saturday and Sunday are days off for our team.
3) Over the past 3 months we reported over 10 bugs - we have never received any details regarding those bugs. You have reported us about the password that didn't match but then managed to log in. The second issue was with competitors adding but after the chat with our agent competitors were added.
We are sorry that SE Ranking hasn't worked for you and initiated a refund as we are not focused on bringing money but on bringing value.
Thanks again for your review, it helps us making SE Ranking better!
TU
Trusted U.
Very professional and helpful support…
Good system. However there no option for RU users.
Response from SE RankingSep 4, 2023
Big part of our team is from Ukraine and still lives in the Ukraine, hiding from Russian missiles attacks. Moreover our dearest colleague with two of her kids were killed by mortar shells upon the city. So yes, we closed our business with RU users.
If you want to learn more about our position and how to help Ukrainians please read the following link https://seranking.com/stand-with-ukraine.html