Sequencing.com Reviews | Read Customer Reviews of sequencing.com

Sequencing.comReviews of sequencing.com

4.5724 reviews
Wellness & Spa
680 E Colorado Blvd, Pasadena, California

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Sequencing.com

About Sequencing.com

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat

Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Website: sequencing.com
Category: Wellness & Spa
Location: Pasadena, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sequencing.com reviews

724 approved reviews, newest moderated first

Pedro P.
Nov 26, 2020
Fast response > Doubt resolved!
Fast response > Doubt resolved!
Response from Sequencing.comDec 13, 2020
Thank you!
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Laura
Nov 16, 2020
Great support
Had a few discrepancies between reports. Contacted the support team and they were very quick to respond, took on board what I had told them and were instantly looking at the algorithm that worked with these issues. Nice clear reports.
Response from Sequencing.comDec 13, 2020
Thank you for your review.
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June M.
Nov 12, 2020
Was charged for something that was…
Was charged for something that was supposed to be free. The support team responded expeditiously and corrected the error faster than I have ever had with any other company on line. Kudos to their support team.
Response from Sequencing.comNov 12, 2020
Thank you for your reply! The Support Team is always happy to help.
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tom
Nov 10, 2020
beautiful and wonderful site very…
beautiful and wonderful site very useful information and great people working behind the scene.
Response from Sequencing.comNov 10, 2020
Thank you for your review!
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Sophia M.
Nov 8, 2020
Quick and friendly reply
Quick and friendly reply, addressing my exact question and problem!
Response from Sequencing.comNov 10, 2020
Hi Sophia - Thank you for your review.
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Dani
Oct 25, 2020
Free Blood Type Analysis Using…
Their Free Blood Type Analysis Using Your DNA doesn't work, always return error!?! Their customer service said it would look into it, over a month now, still no response after multiple tickets. Edit: they contacted me and explained that there are some issues with my files and they will try to sort it out.
Response from Sequencing.comNov 7, 2020
Thank you for your feedback. I apologize for the experience you had with your Free Blood Type Analysis app. There was an overwhelming response to this free offer and our systems were strained for a couple of days and this caused an error for some people when they were using the app. Since that time we've expanded our system's capabilities and have successfully processed apps that had previously encountered an error. If you tried running your free app again and it still does not complete, it may be due to an incompatibility with your DNA data file. Please contact [email protected] and we'll be happy to help. UPDATE: We've reached out to the customer and are working to make this right. The DNA data files that were used with the free analysis had a compatibility issue. We'll continue to follow-up with this customer through our support system.
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Julie U.
Oct 21, 2020
Excellent service
I find sequencing. Com exceptional in their customer service, they even zoom with you to help you out..... I've had to learn a lot from scratch and they have been super helpful. I use my dante data but sequencings files provide so much info.... Genome explorer, genome overview and input analysis have been an insight that's like winning the lottery health wise..... And proved quickly correct by supplements and avoidance correct vitamins, amino etc...... When you are disabled with so many different symptoms you want to do everything you can to help yourself..... So knowing things like your body doesn't turn carnitine into retinol, why your body treats iron like poison and that you have genetic intolerances is absolutely invaluable. It makes you understand why you have traits and symptoms of the diseases you are pathogenic for..... Honestly..... I think this information has given me a future to look fwd to.
Response from Sequencing.comOct 22, 2020
Thank you for your thoughtful feedback and review!
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CJ
Jun 21, 2020
Ordered more genome testing for entire family
Paid for my genome to be sequenced. Was simple process and they did terrific job. Learn new information about my self with the reports I now receive every month. Favorite is wellness reports. I ordered additional genome testing from sequencing for my daughter’s family and my two sisters. One thing they can do better is to warn us if their website is going to undergo maintenance because I tried to access a report the other night but could not for an hour because they were updating the website and I could not sign in during the update. Not such a big deal but would be nice to receive warning ahead of time.
Response from Sequencing.comOct 22, 2020
Thank you for your review.
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