Sequencing.comReviews of sequencing.com

Tyona was an awesome sequencing coach with lots of knowledge

Tyona was a joy to chat with and discuss my results and ways to further my knowledge.

Tyona was very helpful and focused on the information I was most interested in learning. She was capable of doing deep searches into a variety of data based to provide me with answers.

Unexpected bill for 323.46. Trying to reach anyone impossible. Buyer beware Update: the bill was for an auto renewal that I must not of realized when first purchasing. This morning, so yes I was being far to hasty on my initial review, I received a full refund. I also got an email, text and call in which the caller was very polite and helpful. I changed it to 5 stars the customer service was actually amazing, I was there non amazing person with zero patience.

Tyona is a very knowledgeable and patient coach. I felt inundated by the amount of data in my report and I did not like number of emails I kept receiving. She showed me how to navigate the apps and data in a manner that was useful for my specific then she explained the way my subscription worked. She was great! Definitely exceeded my expectations by far!

I unfortunately wasn't able to complete the DNA testing process because my samples repeatedly came back with insufficient DNA, despite following all instructions and trying multiple times. While that was disappointing, I don't consider it a fault of the company. Some people simply appear to be poor candidates for cheek swab collection, and I seem to be one of them. What really stood out to me was the customer service. Throughout the entire process, the Sequencing.com team was responsive, patient and helpful. They took the time to answer my questions, and ultimately handled my cancellation and refund professionally and courteously. I would still recommend Sequencing.com based on the quality of their customer support and the way they treated me as a customer.

The follow up call after the report released is helpful

I ordered the 2 weeks processing one and got my results in 9 days since they received my sample. Testing the data files showed ~38x reads, way above 30x. Maybe I'm just lucky, so take my review with a grain of salt, but I'm definitely very happy.