Sequencing.comReviews of sequencing.com

After having no luck getting the NHS to perform genetic testing on my children who have a range of difficulties, I opted after much research to do it myself via sequencing.com. I ordered five kits, for myself, my kids and their dad. The results came in after a few months, much quicker than any testing by the NHS. I have a list of every genetic change we all have, bad or good. Honestly it's been a process... It isn't easy to understand everything but you can ask for help by using the apps for certain explanations or genetic counseling apps are helpful because they explain how to filter the results to find the most problematic changes. I've also asked for help via email and although I asked something that just can't be done within sequencing.com, I was lucky that Logan picked up my email because he went above and beyond and told me how to find the information I needed using what I have from them and using an external source. I have to say, they've always been great at answering my emails - even over Christmas and New Year! Thanks to sequencing.com the ball is rolling with the NHS who have been denying my baby could be having seizures - her genetic changes show she has a higher chance of seizures happening and that they would present differently than expected at her age. She had an appointment within days of sending our genetic test results to the doctor, and will be seen at the end of this week. I have my fingers crossed now that they're going to give us the help we need.

Very easy to upload my raw data from myheritage and revealed some things that I did not know about my ancestry. Gave me a comprehensive breakdown of my ancestry and the free tools also are really cool.

I submitted my kit in July and still do not have results. I contacted them (again) today and I received the same reassurance response that they are still processing. My results have been at the 30X level for 4 months!!! I have a rare genetic disease and I am anxious to have test qualifications on this🫤. Since that time Sequencing.com has reached out to me with all efforts to insure a timely processing of my kit as well as a partial refund (to my surprise)! Thank you!

I was really excited about what sequencing seemed to offer after researching many companies before choosing them! But it’s now 22 weeks since my kit was received, and I’m still no where near receiving my results according to their tracker. Customer service say they’ll keep me updated and prioritise my results, but then never actually update me. It’s now been nine weeks since I first contacted them and I still don’t know when I might receive my results. Update - nearly 26 weeks - still don’t have my results and customer service say they can’t tell me when I will receive them. They have been stuck at the current stage for months. Starting to wonder if I’ll ever get them. I did receive a partial refund and a marketplace credit, which I am thankful for, but as I said to customer service I actually just want my results!!

Quick and helpful reply! Thank you so much.

I'm considering buying the Whole Genome Sequencing Bundle which includes 1 month of the Plus plan. Even though I have read the terms and conditions regarding the kits carefully, I simply cannot grasp how it works. Here is what I plan(ned) to do: 1. Buy the Whole Genome Sequencing Bundle 2. Buy some reports 3. Cancel the Plus plan (and thereby go to the free plan) Now, will I still be able to access the reports I bought? Any report or is it conditional to which reports I buy? Also, it seems dishonest that some reports in the bundles are free anyway. So does an annual plan paid monthly. Why this? Are you not aware that the act of trusting you with such a private thing as our DNA requires no sign whatever of dishonesty? In order to trust anyone with my DNA, I must feel convinced that they adhere to very high ethics and security standards. It seems you are engaging in something bordering to cheap book-club-like sales tricks, which hints me that very high ethics is likely not embedded throughout your organization. Sharing DNA in my option requires extreme caution, which is why I take this matter very seriously. Also, I would have liked more transparency as to which labs you use and where they are situated. I would not like if the lab that sequences my DNA is located in China or Hong Kong, but the terms doesn't seem to protect me from that. I have read that you once used a lab in Hong Kong, which does not feel like you have had the right amount of dedication towards taking proper precautions. Also, I would like to know beforehand, which machine the lab will be using. And I find it unsatisfying that the terms writes off your responsibility for the quality of the test. Also, I would like to know beforehand if I can download my raw data. In the site guide, you write that it can be done directly from the website by signing in. In the FAQ, you however write that I will need to make a request for a download link, which will be processed manually within two workdays (not flexible) When selecting a service, I'm evaluating them based on the following criteria: 1. Pricing 2. Risks of disclosure of my DNA data 3. Quality of the sequencing 4. Turnover time 5. Upload/Download options Unfortunately, none of these are satisfactorily clear. So I don't really know what I'm buying with you guys. It seems the company have something really cool going on technically and concept-wise. With the construction of a virtual genome allowing developers to read the genome more effectively and easily, ultimately for the good of users, which can enjoy a rich market place, that thereby have the potential to get richer and richer. It is perhaps unfair not to take this into account in my review, but well, I cannot enjoy the masterpiece, if I don't feel confident in buying due to especially the first three points I mention. Points which have to do with trust. Points, which aggregates to a nagging feeling that I'd better stay away. Speaking of trust, I'm aware of the high trust score here on trustpilot. While this is a good sign, good ratings does not make it alone. I notice that a lot of the 5 star ratings are due to people being satisfied with the customer service. While helpful, responsive, friendly customer service is a good thing, one should also remind oneself that each thank you message is an indication that someone needed to reach out to customer service, which means they have had problems either with the product or with understanding the terms. It is human nature to want to thank the friendly guy in customer service with a 5-star review, but misleading in terms of the kind of trust that is required for a company that handles DNA sequences. Trustpilot score tells something about customer satisfaction and nothing else. And while good customer service is a good thing, it is also a relatively cheap device for turning what would have become 1-star reviews into 5-star reviews Update: I would have thought I did not have access to reports that I bought after downgrading. As this is not the case, my trust just increased. Therefore changing the rating from 2 stars to 3 stars. I would still like the scenario to be more clearly stated. ChatGPT like me also concludes wrong (conversation share id: 7a2ca33f-dc56-4101-8079-b074f877180b) Here is the part of the terms that makes me worried about quality: "There are rare issues with data processing with the laboratories that we use that you should be aware of. Sequencing is not a laboratory, nor does it perform genetic testing. Sequencing has no control over the validity or accuracy of your genetic testing and the related genetic data files that the lab produces. As this possibility is known in advance, users are not entitled to refunds when invalid or inaccurate genetic testing results occur." I asked support about current lab locations, its US/California

Very easy to work with. Great company, cares about their customers.

Got a free month of Premium and setup on Month to Month with Ken thank you so much. He also help me with the programs they offer