Dale
Working well for most things, but not all.
Everything has been very satisfactory except for one thing. My wife had a very nasty fall yesterday, and the fall protection I am paying for never activated. Given the intensity of the fall, I would have expected it to activate. Rather disappointed in that.
Response from Senior Safety Medical AlertsApr 12, 2019
Hi Dale, Thank you for taking the time to review our service. I'm sorry to hear about your wife's fall. After going over the event history on her account I see there were several activations from the fall detect button over the last week, some may have been inadvertent. While the fall detect technology can be a real lifesaver for many, unfortunately it's not a perfect science and we always recommend pressing the help button on the fall detect necklace if your wife is able to. Something that may cause the fall detect button to not go off automatically is if someone has a bad fall, but tries getting back up to their feet almost immediately after. In a situation like that the fall detection will cancel itself out. I hope you and your wife have not lost confidence in our system or the fall detect feature. If you prefer to remove the that feature we can replace the help button and lower your monthly price. Take care.