Senior Safety Medical AlertsReviews of seniorsafety.com

Wanted to be positive but shipping was very slow and when item got here the installation did not go well. I followed the instructions but the device stayed with a message saying setting up. Tried 3 times with no luck so I tried calling support and was on hold for over 10 minutes he had me reset the device and said the switch was not reset after testing on their end so we moved the switch and hit the test button again on hold for over 10 minutes hearing a message saying all reps were on another call, glad this was only a test and not an emergency because on hold for over 10 minutes will not be acceptable if something is wrong with my mother. Want to feel good about the service but it did not start out very good I pray it was a fluke.

First time I pressed button to test system it took about 2 min for an answer. The operator said she could not here me even though I was right next to receiver. The operator was very nice but there was a delay between when I spoke and she answered me. This was not an emergency but I wonder what a real emergency will be like. Wish there was a button on the receiver unit.

The customer service was good. The product itself is good. Our frustration with the company/device is that the signal was weak at the home needing the device and we had to return the device. It should not have been advertised to us that a AT & T signal was strong in Monroe, Wisconsin.