Senior Safety Medical AlertsWhen looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.
Senior Safety Medical Alerts (seniorsafety.com) has 1,038 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Sharon
Even though I've called multiple times, my name is still wrong.
Response from Senior Safety Medical AlertsMar 12, 2020
Hi Sharon, We truly value you as a customer and are sorry for mishearing your name as “Karen” instead of Sharon. With 100% certainty, I assure you that the information on file is correct. Take care, Senior Safety
CDW
It was easy to set up but my Dad said it took 2 min for someone to answer the alert!
Response from Senior Safety Medical AlertsJan 20, 2020
Hi C! Thank you very much for taking the time to provide a review of our service! I looked over the event history for your father's account and didn't notice any delay in answering the call. If you speak with him, please see if he can test again and let us know if he thinks it's taking a while for someone to answer. With our land line system like he's using, a live operator should be speaking with him in no more than 20-40 seconds after pressing his help button. If he would like to call us ahead of time to supervise the test, we will be glad to do so! Take care :) SS
Michele
My mom is fairly active. She said the pendant is too heavy and is easily activated by movements such as placing it on a table, or when a cat jumps into her lap. The pendant is directly under a seatbelt when she is driving also. Unfortunately we will need to find another product. Your service was great. Thank you Michele
Response from Senior Safety Medical AlertsOct 1, 2019
Hi Michele, Sorry to hear that the Mobile GPS System did not work out for your mother. Unfortunately most mobile medical alert devices that dial a 24 hour response center and offer auto fall detection are going to be on the bigger/heavier side compared to systems that work mainly at home and around the house. If your mother is interested in a smaller, more lightweight help button to wear, we offer other systems that she might be more comfortable with. Thank you, Senior Safety
Diane
When we were setting up the necklace and testing it, it seemed like a long wait time for someone to answer. Also, very hard to hear the person.
Response from Senior Safety Medical AlertsSep 27, 2019
Hi Diane. Thank you for taking a moment to share your feedback and I'm sorry to hear about your test experience. It's not unusual for your first test to take a bit longer than normal. When we receive the first test call, we pull information into our database that matches your device with your account info. That may have contributed to the delayed response from our operator. Feel free to test your device whenever you like and if you ever notice that it's taking a long time to connect to our response center, please call and let us know. Thank you! Senior Safety
Martha
this service is 30% more expensive than similar services. The pendant is cumbersome house hanging from the neck. you can use the pendant by itself in a pocket.
Julie
Product seems reliable thus far. Quarterly premiums a bit high....especially when other products out there with no monthly or quarterly cost.
Linda
Order was incorrect. Did not receive an item that was ordered. Called & replacement being mailed.
Response from Senior Safety Medical AlertsMay 21, 2019
Hi Linda, Sorry about the mishap. I see the replacement button was mailed out yesterday. Feel free to give us a call if you need help setting the help button to the alert system. Take care, Casey Senior Safety
Mark Cygan for Sharon C.
Good service and staff knew their stuff. Some I.T. Issues and dealt with several different people. The necklace was bulky my mother was 😔, but she is protected if she is wearing it? I live in new Zealand, pretty far away.
Response from Senior Safety Medical AlertsApr 26, 2018
Hi Mark, Thank you for your feedback. Sorry about the I.T. issues that you experienced. It's unclear what the cause of that was, but I spoke with one of your family member's today just to make sure everything was setup correctly and it sounds like it's all good to go. With regards to the bulkiness of your mother's necklace, the fall detect buttons are going to be a bit larger than the buttons that do not offer fall detection. This is due to the size of the battery inside of it and the built in sensors that allow her necklace to detect falls automatically. We appreciate you choosing our company for your mother's medical alert service and feel free to let us know if there's anything else we can do to help! Take care, Senior Safety
