Senior Safety Medical Alerts Reviews | Read Customer Reviews of seniorsafety.com

Senior Safety Medical Alerts Reviews | Read Customer Reviews of seniorsafety.com

Senior Safety Medical Alerts reviews

Showing 17 reviews with 1 star · Clear filters

Mary A.
Dec 20, 2022
Device turns itself off
I set up my newly arrived device Saturday morning, plugged it in and tested it successfully. That evening I heard beeping. At two in the morning it woke me with several beeps and a spoken message “System Ready.” The small green light on top lit for a moment and went out. About 2:30 AM same story. About 3:00 AM same story. I hit the call button to ask operator how to fix the device. It didn’t call out, would have been useless in an emergency. I disconnected its phone line and power so I could sleep undisturbed. In the morning I called the help line. Nobody home until business hours. I started a chat on the website. Representative answered and called me. The device made no response to pressing call button on top. Electric outlet was good. Representative couldn’t figure out what was wrong. She offered to send me another device. I said I was returning it. I’m glad I didn’t find out in an emergency that the device doesn’t help me.
Response from Senior Safety Medical AlertsDec 23, 2022
Hi Mary Ann, I wanted to wait to respond to your review after receiving the equipment back and learning more about the issue happening with the alert box. When we plugged in system, after receiving it back just the other day, the power turned on and has been plugged in for more than 24 hours here at our office without issue. I'm sorry the service did not work out for you, and I hope if you read this that you don't give up looking for another medical alert button to wear in case of an emergency. Take care, Casey Senior Safety
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Sean O.
Oct 4, 2022
Steer clear… choose other options.
Steer clear… choose other options.. My 86 year old mother fell and her Get Help Now unit failed, causing her to lay on her floor for 7hrs with no response.I called 800 number left message with phone service and 17 hours later I received a response from Miss Compassionate who put the blame on the hook up.After checking MY connections,I have deemed THEIR unit defective and THIER customer service unacceptable.If you care about your love one and can picture them laying on a cold floor for hours, Steer clear
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Arlin F.
Apr 7, 2021
this device took more than a week to…
this device took more than a week to arrive. Once the device was set up in activated on its own for no apparent reason. The voice on the monitor said to isolate it and do not touch it anymore.
Response from Senior Safety Medical AlertsApr 7, 2021
Hi Arlin, Thank you for sharing. I see that our staff has been speaking with you about what took place, but I thought it would be good to reply here as well. We listened to the recording that our operator had with your family member at the time of the activation and the operator can be heard making sure that everything was okay and that there was no emergency. The operator then gave a couple of tips that can help avoid false alarms, but with an automatic fall detect button, that can sometimes be tough. We listened for any mention of isolating or not wearing the button, but never heard anything that would suggest doing that. We really do try to provide a dependable service for everyone and any time a customer is upset, we want to do everything we can to make things right. If there is anything more that we can do to help, please don't hesitate to give us a call. Thank you, Casey Senior Safety
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Dear C.
Jul 21, 2020
MY EQUIPMENT DID NOT WORK
MY EQUIPMENT DID NOT WORK. WAITING ON A RETURN LABEL.
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Joseph
Jul 19, 2020
Terrible setup experience
Terrible setup experience. Terrible communication. Said was fixed but not working. Seemed like they did not know what to do to fix problems.
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Mary T.
May 21, 2020
I think you activated my account…
I think you activated my account without my permission. I was told that I would have to pay monthly fees without being activated. FYI I have been in assisted living and hospital - that is the reason it was not activated. I will either return or activate when I get home in June.
Response from Senior Safety Medical AlertsMay 21, 2020
Hi Mary, We're saddened to see you rate our company so poorly. We spoke with you on the phone and helped you place the order and also replied to your emails later on in the week. When you called in and spoke with our customer service rep regarding returning the system, you were advised that a refund would be in order for you. I would like to assure you that we cannot activate any account without someone's permission as part of the activation is paying for the service, which was done at the time of ordering. Please do not hesitate to call if you need further assistance from our company. We're always happy to help! Thank you, Senior Safety
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Robert
May 11, 2020
I called bc it didn’t work
I called bc it didn’t work. Your end showed no power. I had to fly to Florida and leave my father with no safety alert
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Elaine
Mar 8, 2020
The equipment failed shortly after I…
The equipment failed shortly after I got it. I am very disappointed.
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