Senior Safety Medical AlertsWhen looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.
Senior Safety Medical Alerts (seniorsafety.com) has 1,038 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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CARMIE L.
I just set up the system for my mom. Setup was quick and easy. The test call was successful but I found the sound quality of the customer service rep muffled and a bit difficult to understand. I asked about testing the fall part of the button since the directions included testing it but the CSR told me they don’t test that. 🙁. Hope my mom never has to use the button but now I have more piece of mind knowing she has it available.
Margaret
I did not have the computer-connected printer for the legal size documents so had to wait for the mailed versions. Also no instructions about electronic signatures. Haven't activated it yet, so that remains to be seen.
Response from Senior Safety Medical AlertsSep 5, 2017
Hi Margaret, Thank you for your feedback. If you are having trouble with the electronic paperwork, no worries. You can use the stamped envelope included with your paperwork to return the hard copies. If you need any assistance testing out your device, feel free to give us a call and we'll be happy to help!
Maureen H.
response is great. High quality communication transmission and knowledgeable staff. Written instructions for implementation could be better. Response, Improve User Manual
Response from Senior Safety Medical AlertsAug 22, 2017
Thank you, Maureen! We actually just finished designing our new user manuals and they will be going out with new orders this week. We can send you the updated version. Just give us a call and let us know if you would like for us to do that :)
Mk
This unit is being used by an 97 yr old person with vision and hearing issues. She is finding it difficult to hear the responses from the call center. Responders speak too fast and the user has difficulty understanding the person answering. She has difficulty hearing responses if she is in the next room. Responders should be instructed to speak slowly and distinctly so the elderly would be able to understand them better. I was surprised that the unit volume was not louder. I had used this service for another person a year ago and that unit seemed to be louder. However, I dont believe a service from another company would be any better. Anyone who deals with the elderly needs to be aware to speak SLOWLY and DISTINCTLY. The elderly get these alert systems because they have declined ambulatory, vision and hearing issues and need to be able to have a comfort level that responders will communicate adequately and with patience to give them the assistance they need and not be calling emergency personnel because the user could not understand what the call center was asking. Response from Senior Safety was quick and positive. Changed my review stars, hope all works out for the better.
Response from Senior Safety Medical AlertsAug 17, 2017
Hi Mk, Thank you for your feedback! We’ve addressed the problem about speaking slower and more distinctly over the system for all of our customers and have also added specific notes to this particular account to make sure that happens when her help button is pressed. Thank you for sharing. -Senior Safety
