Senetic Inc.Reviews of senetic.com

Horrible packing! How can someone send me a 1500€ CPU inside a bag? The bag came tone and it wasn't even on the CPU box, they just took the CPU and placed in a random box. No instructions, no information about the product. Same thing with the motherboard I bought. First thing I noticed was the motherboard shaking inside the box. There was nothing protecting the motherboard. Even worse than the CPU. I don't trust them! Everything comes from Poland were there is huge lack of control. I know polish people, I've worked many years in Netherlands with them. I am now asking for a full refund.

Order of 2 helmets placed on the senetic.ma site on 12/27/2022 (reassured to order on a Local site). On 05/01/2023 DHL calls me to tell me that I have to pay 1644 Dhs in fees for an order of 1800 Dhs (double my initial order in freight forwarding fees, customs, DHL, etc.). In short, do not order on this site for a simple and fast shipment of your goods to Morocco because it leaves from Poland… So for a small order, 1/2 day wasted in paperwork and fortunately I managed to avoid a round trip Back Rabat-Casablanca to deposit my check and the originals!!! ----- Commande de 2 casques passée sur le site senetic.ma le 27/12/2022 (rassuré de commander sur un site Local). Le 05/01/2023 DHL m’appel pour me dire que je dois payer 1644 Dhs de frais pour une commande de 1800 Dhs (le double de ma commande initiale en frais de transitaire, douanes, DHL…). Bref, ne commandez pas sur ce site pour un envoi simple et rapide de votre marchandise au Maroc car ça part de Pologne… Donc pour une petite commande, 1/2 journée de perdue en papiers et heureusement j’ai réussi à éviter un Aller-Retour Rabat-Casablanca pour déposer mon chèque et les originaux !!!

I ordered from them and the customs were too high so I decided to return the order. DHL requested from them to send the confirmation. I opened an RMA request. They never sent the confirmation and they stopped responding I even tried to call them myself and they didn't answer my call. With DHL the same story. Because they got paid they didn't care. I paid DHL and storage plus customs just to get my order and not risking losing my money since I don't think they will going to send me a refund. I had to travel to the airport and do everything myself and wasting time and money on a ripoff order. Avoid them at all cost. You have been warned. Thank you. senetic I hate you.

Despite being a late delivery (not Senetic’s but UPS UK’s fault), the customer support provided by Weronika and Karolina were amazingly helpful. As soon as they realise my monitor is being held at customs in UK, they did not stop chasing UPS to release my package. They wrapped the package nicely so it arrived in a good condition. Im happy to have finally receive my monitor in one piece. One recommendation I might give is to probably avoid UPS as your delivery courier if possible, they are really slow. Nevertheless, thank you again Weronika and Karolina for being so helpful!

the whole process was quick and successful

Don't bother buying from these Muppets Despite Ordering on the UK website. Items shipped from Poland, the delivery date quoted at purchase was 5 days after 14 days still no update as to when it will be delivered. After emailing and calling them still none the wiser. When you call them you eventually speak to someone in Poland. I suspect the London office is just a mailing address, a virtual office to appear as if it's a UK company. After two weeks with still no update I am now trying to recover costs through my credit card! Update.. After a total of three weeks it finally turned up. Unfortunately supplied with EU Power supplies, I contacted them again to explain that by law products bought in the UK need to be supplied with the correct 3 pin plug. Amazingly the replacement PSU arrived the nextday.

Terrrible service. You can forgot about offers. 2 weeks no any progress after order confirmation. Products indicated as available in stock with delivery 24 hours, but really ... no reaction for WEEKS

Ordered a electronic licensee 4 weeks ago. After a number of email back and forth with the Philippines, they have still not figured out how to fulfil the order. They claim to be a Microsoft Gold partner, but they are not listed as one in the US.