Senetic Inc.Reviews of senetic.com

Honestly, just don't order here. The customer service is slower than trying to empty the ocean one drop at a time. I live in Israel, and I have been stuck on the "new web" status for over a week. Turns out, they don't even ship to Israel. They refunded my money right away, which is great, but still a huge letdown and a disconnected experience. Not sure how it is in other countries, but in Israel, it's a no-go. Just better off paying higher prices than having the headache.

I ordered a motherboard from them in September. My order got delayed ("expected delivery date" changed from early October to late October), I called them asking what's going on, they said that they're waiting for the shipment, and it should arrive on the next day. They told me that the person responsible for my order will call me back with more information, but they never called. I called them, and asked to cancel the order, the person on the phone told me that they'll cancel it. Few days passed, I didn't get a cancellation notification, so I called again. A different person replied, and they sent me an email saying that it was cancelled. I started waiting for the refund. 40 days passed, no refund. On their website the order was still showing as "preparing" with ever-changing delivery date. I sent emails to their customer support, got no response. Tried calling, got transferred, waited for a while, no one picked up. So I ordered a chargeback through my bank. Weeks later, got a call from them, asking if I want it delivered or a refund. I told them I want a refund, and finally got a proper cancellation notification. So they've never actually cancelled the order even though two different people told me that they'll cancel the order! Even worse, if I hadn't cancelled, I'd still be waiting months later for it to be dispatched!

I gave this one star because I could not give it zero. Very bad experience. Beware. Do not do business with this company. I made an order and paid for expedited shipping. The arrival date for the package that they said I was paying for came and went and...no package. I emailed their customer service and they replied it was being prepared for shipment. This was the DAY AFTER it was supposed to arrive at my house and it was still being prepared for shipment, with no communication at all to me about this, until I wrote to them. I told them to just cancel the order, and they said they canceled it and the money would be refunded to my credit card ASAP. That was almost three weeks ago and nothing has been refunded to my credit card, and I have had no further communication from them. Where is my money? So bad. Never again. DO NOT BUY FROM THEM!

I have a very bad experience with this bad company which is delaying my RTX 5090 order for 3 times and now it got new estimate of 17.10.2025 which is unacceptable as its 1 week late than I need it and I paid for it on 26th September and they said on their website that they have it in stock which is not true obviously. Please return my hard earned money or face big lawsuit for hurting my business and getting me haters and also I am losing my friends because of you now as they think I am avoiding them and do not want to play with them and I also cant use my new PC as I am only waiting for your RTX 5090 to arrive.

Our order took 6 weeks to arrive. I needed to return an element of the order as we had purchased elsewhere, (due to it taking 6 weeks to arrive) and Senetic charged us a 15% re-stocking fee. Won't be using again.

Avoid any purchase in their internet shop in Israel. They have no expirience in the sales here. You will have no chance to procceed the customs procedures. The goods will be retutned after weeks. Meanwhile imidiately after dispatch they start ingnoring any emails, yours and shipping company as well !!! No way to get any support !!!

They simply don't care about their customers. I purchased a couple of items and requested a return — even offering to cover the return shipping costs — along with a refund. They completely ignored the request. No support, no follow-up — just silence. Avoid them. You can't trust a company that disappears when there's a problem.

Be careful, they don't have a warranty policy anywhere, the website says about a non-existent regulation. You don't receive a warranty certificate. You resolve the warranty with the manufacturer. The other day I received 6xHDDs: 3 WD and 3 Seagate, 18TB SAS. The 3 Seagates are defective, they don't spin up, they make strange noises and have 0 capacity, in the first 5 minutes of operation. The whole batch was probably damaged during transport, WD works at least when turned on. In the past there were two orders where they honored the warranty. But today I found out that I have to talk directly with Seagate, senetic they just take the commission and politely reply to your email that the warranty is not their business. The manufacturer's warranty is RMA to Seagate, meaning paid parcel to the Netherlands and probably 1 month of delay with the money blocked. If you want to have a headache and explain to your client that it will take another month for their server to work, or to replace their old defective HDDs with functional ones, good luck. I have reached over 30 orders from Senetic in the last 5 years, given by the companies I manage IT. Usually server HDDs, there were also some Microsoft VLs planned but that is no longer the case. I made a mistake a while ago when a 20TB HDD arrived bent during transport and they refused the warranty, it was a loss justified by the price difference compared to others. But in business I cannot afford weeks of transport with defective products. As of today, Senetic no longer exists for all the companies I interact with, it does not offer warranty and stability.